At a Glance
- Tasks: Support clients by managing deposit transfers and ensuring smooth onboarding processes.
- Company: Join TDS, a forward-thinking company dedicated to tenancy deposit schemes across the UK.
- Benefits: Enjoy 33 days holiday, private healthcare, and a birthday day off!
- Other info: Hybrid working model with opportunities for growth and a commitment to diversity.
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive environment.
- Qualifications: Proficient in MS Office, especially Excel, with strong communication and problem-solving skills.
The predicted salary is between 29075 - 29075 £ per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
This is a 6-month fixed-term contract that will be based in our TDS office in Hemel Hempstead and will follow our hybrid working policy of a minimum of 3 days in the office per week. The salary for this position is £29,075 per annum.
Some of the key responsibilities include:
- Collaborate with internal teams to complete activities successfully.
- Facilitating the smooth transfer of deposits into TDS, working directly with the customer whilst coordinating any necessary data transfer requests and being their central contact during the transition.
- Completing imports of data within the required timeframes whilst maintaining accuracy.
- Liaise with alternative deposit protection providers to clarify any data discrepancies.
- Provide after-care transferring customers, assist with discrepancies in data and updates as required, ensuring they can register and protect new deposits as required.
To be considered for this opportunity you must:
- Be proficient in MS Office, particularly skilled in Excel and with a working knowledge of CRM platforms (e.g. Salesforce).
- Be able to analyse large quantities of information in electronic format.
- Demonstrate a customer-oriented, problem-solving attitude with excellent communication skills.
- Have a proven track record of meeting set deadlines with a high level of accuracy and attention to detail.
- Must be able to handle a range of different tasks simultaneously and prioritise a heavy workload.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly. TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society.
Client Support Administrator employer: TDS
At TDS, we pride ourselves on being a collaborative and forward-thinking employer, dedicated to the well-being and growth of our team members. Located in Hemel Hempstead, we offer a supportive work culture with a hybrid working policy, generous benefits including 33 days of holiday and private healthcare, and ample opportunities for professional development. Join us to make a meaningful impact in the tenancy deposit sector while enjoying a rewarding career in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees at TDS on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching TDS and its services. Show us that you understand our mission and values, and be ready to discuss how your skills can contribute to our collaborative culture.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. We love candidates who can demonstrate a customer-oriented approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Client Support Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Support Administrator role. Highlight your experience with MS Office, especially Excel, and any CRM platforms you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your customer-oriented attitude and problem-solving skills. Let us know why you're excited about joining TDS and how you can contribute to our team.
Showcase Your Attention to Detail:In your application, give examples of how you've successfully managed data and met deadlines in the past. We value accuracy and attention to detail, so make sure we see that in your written application!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at TDS!
How to prepare for a job interview at TDS
✨Know Your Stuff
Make sure you understand TDS and its role in tenancy deposit schemes. Familiarise yourself with their services, especially the New Homes Ombudsman Service. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Skills
Since the role requires proficiency in MS Office and CRM platforms, be ready to discuss your experience with these tools. Bring examples of how you've used Excel for data analysis or managed customer relationships using a CRM system.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenges in previous roles. Highlight your customer-oriented approach and how you resolved discrepancies or improved processes, as this aligns perfectly with the responsibilities of the Client Support Administrator.
✨Be Ready to Juggle Tasks
The job involves handling multiple tasks simultaneously, so think of instances where you've successfully prioritised a heavy workload. Discuss your time management strategies and how you ensure accuracy while meeting deadlines.
