At a Glance
- Tasks: Build strong client relationships and provide exceptional support to enhance customer satisfaction.
- Company: Join TDS, a forward-thinking company at the heart of tenancy deposit schemes in the UK.
- Benefits: Enjoy 33 days holiday, a pension scheme, and an extra day off for your birthday!
- Other info: Hybrid working model with opportunities for growth and collaboration across teams.
- Why this job: Make a real impact by ensuring clients receive top-notch service and support.
- Qualifications: Experience in customer service and proficiency in Microsoft Office and CRM platforms required.
The predicted salary is between 23400 - 28600 £ per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do.
We have a new opportunity within the Client Relations team to join them as a Client Relationship Executive. This is a full-time, permanent position, that will be based at our TDS office in Hemel Hempstead. This position will follow our hybrid working policy of a minimum of 2 days a week in the office.
Some of the key responsibilities include:
- Build and maintain strong relationships with key customers, acting as the primary point of contact and providing support and training as needed.
- Foster long-term client loyalty by delivering exceptional after-sales service and ensuring a positive customer experience.
- Schedule and conduct regular check-ins with customers to monitor satisfaction and proactively address any concerns.
- Monitor competitor offerings to inform strategies that enhance customer retention and satisfaction.
- Identify and pursue opportunities for growth within existing customer accounts.
- Collaborate effectively with internal teams (e.g., Sales, Operations, Marketing, Compliance, Finance) to align on customer needs, share insights, and contribute to continuous improvement initiatives.
To be considered for this opportunity you must:
- Demonstrate proven experience in a Client Relationship Executive or Customer Service Advisor role.
- Have a strong background in customer service, with a focus on delivering high-quality client support.
- Be proficient in Microsoft Office applications, with practical experience using CRM platforms (e.g., Salesforce).
- Be able to demonstrate the ability to consistently meet and exceed performance targets.
- Be willing to attend industry events and conduct client visits as required.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.
Client Relationship Executive employer: TDS
As a leading provider of tenancy deposit schemes and dispute resolution services, we pride ourselves on being an excellent employer that values employee growth and well-being. Our Hemel Hempstead office offers a supportive work culture with a hybrid working policy, competitive benefits including 33 days of holiday and private healthcare, and a commitment to equality and diversity, making it a rewarding place for those looking to make a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TDS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TDS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TDS:Your cover letter is your chance to shine! Tell us why you want to work at TDS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TDS!
How to prepare for a job interview at TDS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
