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- Tasks: Provide top-notch customer service and build relationships with clients across Scotland.
- Company: Join TDS, a forward-thinking company at the heart of tenancy deposit schemes.
- Benefits: Enjoy 33 days holiday, a pension scheme, and an extra day off for your birthday!
- Why this job: Make a real impact by helping clients navigate tenancy deposits and disputes.
- Qualifications: Sales experience and strong customer service skills are essential.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Role overview
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do.
We have a new opportunity within the Client Relations team to join them as a Client Relations Executive.
This is a full-time, permanent position that will be a mix of field based across the whole of Scotland with office-based responsibilities at our SDS office. You may also be eligible for a company car.
Responsibilities include the following:
- Provide excellent customer service to all service users and clients.
- Identify potential new letting agent and landlord customers for the company.
- Liaise with potential new customers via email, phone, or Microsoft Teams with the aim of converting them into SafeDeposits Scotland clients.
- Assist in implementing the agreed Business Development strategy to secure new members for SafeDeposits Scotland.
- Conduct phone, Zoom, or Teams calls and occasional visits to existing customers to ensure satisfaction with the service provided.
- Deliver support and training to new and existing customers—both in person and online—on the use of the SafeDeposits online system and the formal disputes process.
- Occasionally attend industry events to represent SafeDeposits Scotland, which may include public speaking engagement.
To be considered for this opportunity you must:
- Have a valid UK Driving License.
- Previous sales and letting experience is essential.
- Be able to demonstrate experience of working in a customer service environment.
- Have strong computer literacy, including proficiency in using Microsoft Office.
- Be able to showcase strong interpersonal skills, with the ability to communicate effectively in order to advise and inform colleagues, prospective members of SafeDeposits Scotland, and other stakeholders.
- Diplomacy skills are essential in this role.
- Have strong problem-solving abilities including good numeracy skills.
Benefits
- 33 days holiday inc bank holidays
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly.
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.
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Client Relations Executive employer: TDS
Contact Detail:
TDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relations Executive
✨Tip Number 1
Get to know the company inside out! Research TDS, their values, and recent developments like the New Homes Ombudsman Service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Whether it's over the phone or in person, be ready to explain how your previous sales and customer service experience makes you the perfect fit for the Client Relations Executive role. Confidence is key!
✨Tip Number 3
Network like a pro! Attend industry events and engage with potential clients on platforms like LinkedIn. Building relationships can lead to opportunities and referrals, so don’t shy away from putting yourself out there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining TDS and ready to contribute to their mission of excellent customer service.
We think you need these skills to ace Client Relations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Relations Executive role. Highlight your customer service experience and any sales or letting experience you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining TDS and how you can contribute to our mission. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills: Since this role involves liaising with clients via email, phone, and Teams, make sure your written communication is clear and engaging. We love candidates who can express themselves well, so let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at TDS!
How to prepare for a job interview at TDS
✨Know Your Customer Service Basics
Since the role is all about providing excellent customer service, brush up on your customer service principles. Think of examples from your past experiences where you went above and beyond for a client. This will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with TDS and SafeDeposits Scotland
Do your homework on TDS and their services, especially the SafeDeposits online system. Being able to discuss their offerings and how you can contribute to their mission will impress the interviewers and demonstrate your genuine interest in the role.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview, where you might have to handle a customer query or complaint. Practise responding to common customer issues in a calm and diplomatic manner, showcasing your problem-solving skills and interpersonal abilities.
✨Showcase Your Sales Experience
Since previous sales and letting experience is essential, be ready to share specific examples of how you've successfully identified and converted leads in the past. Highlight any strategies you used to build relationships with clients, as this aligns perfectly with the responsibilities of the Client Relations Executive.
