At a Glance
- Tasks: Engage with customers, manage accounts, and support retention strategies.
- Company: Join TDS, a forward-thinking company making a difference in tenancy deposit schemes.
- Benefits: Enjoy 33 days holiday, private healthcare, and a birthday day off!
- Other info: Hybrid working model with opportunities for career advancement.
- Why this job: Be part of a collaborative team that values your input and growth.
- Qualifications: Experience in customer service or account management is essential.
The predicted salary is between 29075 - 29075 € per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
This is a full-time, permanent position that will be based in our TDS office in Hemel Hempstead and will follow our hybrid working policy of a minimum of 2 days in the office per week. The salary for this position is £29,075 per annum.
Some of the key responsibilities include:
- Identify competitor portfolios, internal transfer opportunities and churn risks; support early retention activity.
- Monitor operational trends and escalate risks or issues to the CSM.
- Collaborate with the wider team on growth activities, including portfolio switching, conversions and contracting.
- Proactively engage customers to support retention, contracting readiness and growth.
- Provide consistent account management across the customer base.
- Build strong customer relationships to improve retention and reduce friction.
- Respond to account issues promptly and monitor where needed.
To be considered for this opportunity you must:
- Have proven experience in customer service, sales, account management or operational support.
- Be able to build rapport and maintain strong customer relationships.
- Be confident in proactive outreach and insight gathering.
- Demonstrate strong organisation and multitasking skills.
- Be proficient in CRM systems, MS Office and Excel.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly. TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.
Client Account Advisor employer: TDS
At TDS, we pride ourselves on being a collaborative and forward-thinking employer, dedicated to the well-being and growth of our employees. Based in Hemel Hempstead, our vibrant work culture fosters strong relationships and teamwork, while our comprehensive benefits package, including private healthcare and generous holiday allowance, ensures a rewarding work-life balance. Join us as a Client Account Advisor and take advantage of our commitment to employee development and a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Advisor
✨Tip Number 1
Get to know the company inside out! Research TDS, their values, and recent projects like the New Homes Ombudsman Service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience in customer service and account management aligns with the role of Client Account Advisor. Keep it concise and focus on how you can contribute to TDS's growth and customer retention.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Client Account Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Account Advisor role. Highlight your experience in customer service and account management, and don’t forget to mention any relevant skills like CRM proficiency and multitasking.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with TDS and how your background aligns with our mission of providing excellent customer service and support.
Showcase Your Soft Skills:We love candidates who can build strong relationships! In your application, give examples of how you've successfully engaged with customers and resolved issues. This will show us you’re a great fit for our collaborative culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at TDS
✨Know Your Stuff
Before the interview, make sure you understand TDS and its services inside out. Familiarise yourself with tenancy deposit schemes and the New Homes Ombudsman Service. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Skills
Since the role is all about building strong customer relationships, prepare examples from your past experiences where you've successfully managed accounts or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Proactive
Demonstrate your proactive nature by discussing how you've previously identified opportunities for growth or retention in your past roles. Think of specific instances where your actions led to positive outcomes for customers or your team.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, growth opportunities within TDS, or how they measure success in the Client Account Advisor role. This shows you're engaged and serious about the position.
