At a Glance
- Tasks: Join our Board to shape the future of housing standards and governance.
- Company: The New Homes Ombudsman Service, dedicated to improving consumer outcomes in the housing sector.
- Benefits: Make a real impact while contributing to fair housing practices and corporate governance.
- Other info: Flexible commitment of around 10 days per year with opportunities for diverse representation.
- Why this job: Be part of a mission-driven organisation making a difference for homebuyers across the UK.
- Qualifications: Senior leadership experience and strong strategic thinking skills required.
The New Homes Ombudsman Service (NHOS) was established in 2022 to provide independent redress for purchasers of new homes across the UK. We investigate unresolved complaints, promote fair outcomes for consumers and developers, and identify opportunities to improve quality and standards across the new homes sector. NHOS currently provides redress services for developers signed up to the New Homes Quality Code, covering more than 65% of all privately built new homes in the UK, with ambitions to expand further across the sector. NHOS operates independently and is part of the TDS Group, a not-for-profit organisation specialising in dispute resolution services.
We are seeking to appoint two Non-Executive Directors to join our Board and contribute to the strategic leadership, governance and continued development of NHOS. This is an exciting opportunity to support an organisation that is making a tangible difference to consumers while helping to improve standards across the housing industry. Our Non-Executive Directors play a vital role in supporting and constructively challenging the Chief Ombudsman and executive team, ensuring effective governance and helping shape the organisation's future direction.
Key Responsibilities:
- Contribute to the strategic leadership and long-term direction of NHOS.
- Support the development and delivery of corporate strategy and business plans.
- Provide constructive challenge and independent oversight to the executive team.
- Promote high standards of corporate governance and risk management.
- Monitor organisational performance and ensure effective use of resources.
- Support the development of strong relationships with external stakeholders, including government, industry bodies and partner organisations.
- Act as an ambassador for NHOS and safeguard its reputation.
- Champion equality, diversity and inclusion across the organisation and its stakeholder community.
About You:
We welcome applications from candidates with senior leadership, executive or board-level experience gained in the public, private or voluntary sectors. You will bring:
- Strong strategic thinking and sound judgement.
- The ability to analyse complex issues independently and objectively.
- Excellent communication and influencing skills.
- Experience contributing to effective governance and decision-making.
- A commitment to fairness, integrity and public service values.
- The ability to provide both support and constructive challenge at Board level.
Time Commitment:
The role requires a commitment of approximately 10 days per year, including:
- Attending around six Board meetings annually.
- Reviewing Board papers and providing feedback.
- Participating in strategy sessions and occasional additional meetings.
- Liaising with the Chair, Chief Ombudsman and fellow Board members.
- Representing NHOS at relevant events and stakeholder meetings when required.
Equality, Diversity and Inclusion:
NHOS and TDS are committed to building a diverse and inclusive Board. We welcome applications from all backgrounds and experiences and are particularly keen to hear from candidates who will enhance the diversity of our Board. We encourage applications from individuals from underrepresented groups, including people from minority ethnic backgrounds.
Non Executive Director in City of London employer: TDS
As a leading provider of tenancy deposit schemes and dispute resolution services, we pride ourselves on being an excellent employer that values employee growth and well-being. Our Hemel Hempstead office offers a supportive work culture with a hybrid working policy, competitive benefits including 33 days of holiday and private healthcare, and a commitment to equality and diversity, making it a rewarding place for those looking to make a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Non Executive Director in City of London
✨Connect with Local Community Projects
Get involved with local community service projects or government initiatives that align with your interests. This will not only give you hands-on experience but also help you build connections within the public sector that might lead to volunteer opportunities at places like TDS.
✨Check Online Portals and Local Councils
Many government organisations post their volunteer roles on specific online portals or their official sites. Keep an eye on the careers section of TDS's website and your local council’s page to find roles that resonate with you.
✨Get Involved in Public Sector Events
Look for local events, town hall meetings, or public forums where you can meet professionals from the public sector. Engaging in conversations at these events can spot volunteer opportunities and even lead to future roles within TDS.
✨Network with Fellow Volunteers
Join groups or forums focused on volunteering in your area. Not only will you be able to share experiences, but you might also come across insider info about upcoming roles at TDS or other related organisations. It's all about who you know!
We think you need these skills to ace Non Executive Director in City of London
Some tips for your application 🫡
Highlight Your Community Involvement:Volunteering in the government and public sector is all about making a difference in your community. Make sure to showcase any previous volunteer work or community projects you’ve been involved in on your CV. We want to see how passionate you are about serving the public and what initiatives you've taken to create positive change.
Emphasise Transferable Skills:In the public sector, skills like teamwork, communication, and problem-solving are golden. Highlight any experiences where you've demonstrated these skills, even if they were in a non-public sector role. We appreciate real-world examples that show your ability to connect with people and work collaboratively towards common goals.
Craft a Purposeful Cover Letter:Since you're applying for a volunteer role, your cover letter should reflect your motivation and commitment to helping others. Use this opportunity to express your passion for public service and any specific issues or groups you’re excited to support. Let's see your reason for wanting to join our cause at TDS!
Show Your Availability:When you're volunteering, we need to know how much time you can commit. Be clear about your availability and any other commitments you might have. This will help us understand how you can best fit into our team at TDS. Let’s make sure you can be the mighty force we need on the ground!
How to prepare for a job interview at TDS
✨Know Your Community
For a volunteer role in the public sector, it’s super important to understand the community or area you’ll be serving. Reflect on local issues and initiatives that affect residents. This shows your interest and awareness, which can set you apart during the interview with TDS.
✨Demonstrate Your Commitment
Volunteering is about service – be ready to discuss why you want to contribute to the public sector. Share any past experiences of community involvement or projects that demonstrate your dedication. Be honest about your motivations; passion goes a long way in volunteer roles.
✨Familiarity with Policies
Brush up on basic policies or regulations relevant to the public sector. Familiarity with how these impact community services can be a big plus. You might be asked situational questions where your understanding of these matters might help, so don’t skip this prep!
✨Bring Your Soft Skills
In a volunteer role, soft skills are key. Think of examples that showcase your teamwork, empathy, and communication skills. Since we’re dealing with people from various backgrounds, your ability to connect and collaborate is crucial, so be ready with stories that highlight these abilities.
