At a Glance
- Tasks: Investigate and resolve complaints, helping parties reach agreements without formal adjudication.
- Company: Join NHOS, a not-for-profit committed to equality and diversity.
- Benefits: 33 days holiday, pension scheme, and an extra day off for your birthday!
- Other info: Enjoy a hybrid working model with opportunities for remote work.
- Why this job: Make a real difference by helping people resolve their disputes creatively.
- Qualifications: Strong communication skills and experience in data analysis required.
The predicted salary is between 30000 - 40000 £ per year.
We have an opportunity within our NHOS team to join them as an Investigator/Caseworker. This is a full-time, permanent position that will be based out of our Hemel Hempstead office. We have a standard hybrid working policy of 2 days a week in the office and 3 days working from home. Remote working may also be considered for the right candidate with the right experience.
Responsibilities
- Processing NHOS complaint cases in accordance with prescribed standards and within specified timeframes.
- Investigate the evidence and gather additional information when beneficial to the case, assisting the parties in reaching an early, mutually agreed resolution without the need for formal adjudication, where appropriate.
- Reviewing complaint cases.
- Proactively seek opportunities to assist the parties in resolving the complaint without resorting to adjudication, when possible.
- Participate in case investigation meetings and facilitate communication between the ombudsman and the involved parties.
- Reach out to customers to obtain their acceptance or rejection of the final decision.
Qualifications
- Be capable of managing multiple tasks simultaneously and prioritising a heavy workload effectively.
- Have excellent communication skills, both written and verbal, with proven proficiency in using Microsoft Word, Excel, and Outlook.
- Have experience in analysing data, drawing conclusions, making recommendations, and presenting findings clearly and concisely, both orally and in writing.
- Be able to think creatively and find innovative solutions to resolve customer queries.
- A strong focus on accuracy and attention to detail, combined with a keen investigative eye.
Benefits
- 33 days holiday including bank holidays
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly. NHOS is a stand-alone subsidiary of TDS Group, a not-for-profit organisation dealing primarily with tenancy deposits and disputes. NHOS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.
Caseworker employer: TDS
TDS Hemel Hempstead is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a standard hybrid working policy, generous benefits including 33 days of holiday and a pension scheme, and a commitment to equality and diversity, TDS provides a fulfilling environment for Caseworkers to thrive in their roles while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Caseworker
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to casework. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews! Bring examples of how you've managed multiple tasks or resolved complex issues in the past. This will help demonstrate your ability to handle the responsibilities of a Caseworker.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Caseworker
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Caseworker role. Highlight your experience in managing complaints and your communication skills, as these are key for us at TDS.
Showcase Your Investigative Skills:In your application, give examples of how you've successfully investigated cases or resolved disputes in the past. We love seeing candidates who can think creatively and find innovative solutions!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TDS
✨Know Your Casework Inside Out
Before the interview, make sure you understand the role of a Caseworker thoroughly. Familiarise yourself with the NHOS complaint process and think about how you would handle various scenarios. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, prepare to showcase your verbal and written skills during the interview. You might be asked to explain complex information clearly, so practice articulating your thoughts on case investigations or resolutions in a concise manner.
✨Demonstrate Your Problem-Solving Abilities
Think of examples from your past experiences where you've had to analyse data or resolve conflicts creatively. Be ready to discuss these situations and how you reached a resolution, as this will highlight your investigative skills and ability to think outside the box.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the hybrid working policy, or how success is measured in the role. This shows that you're engaged and serious about finding a good fit for both you and the company.
