At a Glance
- Tasks: Join our NHOS team as a Caseworker, processing and investigating complaint cases.
- Company: TDS is a leading provider of tenancy deposit schemes and dispute resolution services across the UK.
- Benefits: Enjoy 33 days holiday, private healthcare, a pension scheme, and an extra day off for your birthday!
- Other info: This is a full-time, permanent role with a hybrid working policy based in Hemel Hempstead.
- Why this job: Be part of a collaborative team making a real difference in people's lives with flexible working options.
- Qualifications: Strong communication skills, data analysis experience, and a keen eye for detail are essential.
The predicted salary is between 30000 - 42000 £ per year.
Overview
TDS Hemel Hempstead, England, United Kingdom
Caseworker
TDS Hemel Hempstead, England, United Kingdom
Get AI-powered advice on this job and more exclusive features.
This range is provided by TDS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
We have an opportunity within our NHOS team to join them as an Investigator/Caseworker.
This is a full-time, permanent position that will be based out of our Hemel Hempstead office. We have a standard hybrid working policy of 2 days a week in the office and 3 days working from home. Remote working may also be considered for the right candidate with the right experience.
Responsibilities
- Processing NHOS complaint cases in accordance with prescribed standards and within specified timeframes.
- Investigate the evidence and gather additional information when beneficial to the case, assisting the parties in reaching an early, mutually agreed resolution without the need for formal adjudication, where appropriate.
- Reviewing complaint cases.
- Proactively seek opportunities to assist the parties in resolving the complaint without resorting to adjudication, when possible.
- Participate in case investigation meetings and facilitate communication between the ombudsman and the involved parties.
- Reach out to customers to obtain their acceptance or rejection of the final decision.
Qualifications
- Be capable of managing multiple tasks simultaneously and prioritizing a heavy workload effectively.
- Have excellent communication skills, both written and verbal, with proven proficiency in using Microsoft Word, Excel, and Outlook.
- Have experience in analysing data, drawing conclusions, making recommendations, and presenting findings clearly and concisely, both orally and in writing.
- Be able to think creatively and find innovative solutions to resolve customer queries.
- A strong focus on accuracy and attention to detail, combined with a keen investigative eye.
Benefits
- 33 days holiday inc bank holidays
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly.
NHOS is a stand-alone subsidiary of TDS Group, a not for profit organisation dealing primarily with tenancy deposits and disputes.
NHOS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.
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Caseworker in Hemel Hempstead employer: TDS
As a leading provider of tenancy deposit schemes and dispute resolution services, we pride ourselves on being an excellent employer that values employee growth and well-being. Our Hemel Hempstead office offers a supportive work culture with a hybrid working policy, competitive benefits including 33 days of holiday and private healthcare, and a commitment to equality and diversity, making it a rewarding place for those looking to make a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Caseworker in Hemel Hempstead
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like TDS, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like TDS and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Caseworker in Hemel Hempstead
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for TDS and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at TDS
✨Get to Know Public Sector Values
Before your interview with TDS, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for TDS.
