Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our NHOS team as a Caseworker, processing and investigating complaint cases.
- Company: TDS is a leading provider of tenancy deposit schemes and dispute resolution services across the UK.
- Benefits: Enjoy 33 days holiday, private healthcare, a pension scheme, and an extra day off for your birthday!
- Why this job: Be part of a collaborative team making a real difference in people's lives with flexible working options.
- Qualifications: Strong communication skills, data analysis experience, and a keen eye for detail are essential.
- Other info: This is a full-time, permanent role with a hybrid working policy based in Hemel Hempstead.
The predicted salary is between 30000 - 42000 £ per year.
Overview
TDS Hemel Hempstead, England, United Kingdom
Caseworker
TDS Hemel Hempstead, England, United Kingdom
Get AI-powered advice on this job and more exclusive features.
This range is provided by TDS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
We have an opportunity within our NHOS team to join them as an Investigator/Caseworker.
This is a full-time, permanent position that will be based out of our Hemel Hempstead office. We have a standard hybrid working policy of 2 days a week in the office and 3 days working from home. Remote working may also be considered for the right candidate with the right experience.
Responsibilities
- Processing NHOS complaint cases in accordance with prescribed standards and within specified timeframes.
- Investigate the evidence and gather additional information when beneficial to the case, assisting the parties in reaching an early, mutually agreed resolution without the need for formal adjudication, where appropriate.
- Reviewing complaint cases.
- Proactively seek opportunities to assist the parties in resolving the complaint without resorting to adjudication, when possible.
- Participate in case investigation meetings and facilitate communication between the ombudsman and the involved parties.
- Reach out to customers to obtain their acceptance or rejection of the final decision.
Qualifications
- Be capable of managing multiple tasks simultaneously and prioritizing a heavy workload effectively.
- Have excellent communication skills, both written and verbal, with proven proficiency in using Microsoft Word, Excel, and Outlook.
- Have experience in analysing data, drawing conclusions, making recommendations, and presenting findings clearly and concisely, both orally and in writing.
- Be able to think creatively and find innovative solutions to resolve customer queries.
- A strong focus on accuracy and attention to detail, combined with a keen investigative eye.
Benefits
- 33 days holiday inc bank holidays
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly.
NHOS is a stand-alone subsidiary of TDS Group, a not for profit organisation dealing primarily with tenancy deposits and disputes.
NHOS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.
#J-18808-Ljbffr
Caseworker employer: TDS
Contact Detail:
TDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caseworker
✨Tip Number 1
Familiarise yourself with the tenancy deposit schemes and dispute resolution processes in the UK. Understanding the nuances of these systems will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of TDS, especially those in the NHOS team. They can provide valuable insights into the company culture and the specific challenges faced in the role, which can help you tailor your approach.
✨Tip Number 3
Prepare for potential scenario-based questions that assess your problem-solving and investigative skills. Think of examples from your past experiences where you successfully resolved disputes or managed complex cases.
✨Tip Number 4
Showcase your communication skills by practising how to explain complex information clearly and concisely. This is crucial for a Caseworker role, as you'll need to facilitate discussions between parties and present findings effectively.
We think you need these skills to ace Caseworker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Caseworker position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in managing multiple tasks, communication skills, and data analysis. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you have successfully resolved complaints or managed cases in the past, showcasing your problem-solving skills and attention to detail.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Caseworker role.
How to prepare for a job interview at TDS
✨Showcase Your Communication Skills
As a Caseworker, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to explain complex situations clearly, so practice articulating your thoughts succinctly.
✨Demonstrate Your Investigative Skills
Highlight any previous experience where you had to gather information and analyse data. Prepare examples of how you've successfully resolved disputes or complaints in the past, showcasing your ability to think critically and creatively.
✨Emphasise Your Attention to Detail
Accuracy is crucial in this role. During the interview, mention specific instances where your attention to detail made a difference in your work. This could involve reviewing documents or ensuring compliance with standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific case scenarios. Think about potential challenges you might face as a Caseworker and prepare your responses, focusing on your problem-solving approach and ability to facilitate resolutions.
