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- Tasks: Support our team by managing logs, drafting documents, and coordinating meetings.
- Company: Join a forward-thinking organisation making a real difference in the community.
- Benefits: Enjoy 33 days holiday, private healthcare, and a birthday day off!
- Why this job: Be part of a dynamic team and develop your skills in a supportive environment.
- Qualifications: Strong organisational skills and experience with Microsoft 365 are essential.
- Other info: Hybrid working model with great career growth opportunities.
The predicted salary is between 25800 - 36400 £ per year.
In 2022 we launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference. We have a new opportunity within our NHOS team to join them as a Business Support Officer. This is a permanent, full-time position that will be based in our TDS office in Hemel Hempstead and will follow our hybrid working policy of a minimum of 2 days in the office per week. The salary for this position is £31,000 per annum.
Some of the key responsibilities include:
- Oversee decision and action logs, ensuring clear ownership, agreed deadlines and timely follow-up.
- Draft, format and quality-check correspondence, briefings, papers and presentations to ensure a consistent and professional standard.
- Coordinate governance cycles (Board and committee meetings), including timetables, compilation of meeting packs, document control and distribution.
- Maintain key organisational trackers and registers (e.g. action logs, decision logs, policies and procedures register, delegated authorities tracker).
- Produce regular performance reports (weekly and monthly) to support oversight of service delivery, including volumes, timeliness, throughput, backlogs and operational health indicators (scope to be agreed).
- Support the creation and maintenance of dashboards and management information, primarily using Excel and other tools where available.
- Support the development and tracking of key initiatives by maintaining project plans, action logs, RAID logs (risks, assumptions, issues and dependencies) and status updates.
To be considered for this opportunity you must:
- Demonstrate strong organisational and prioritisation skills, with the ability to manage multiple deadlines and changing priorities.
- Show a high level of attention to detail, particularly in relation to minutes, papers, document control and data handling.
- Be confident using Microsoft 365 (Word, Excel, Outlook, Teams and SharePoint) and be willing to learn new systems quickly.
- Be able to work with data, including undertaking basic analysis, sense-checking information and presenting it clearly through tables, charts or dashboards.
- Communicate clearly and professionally, both in writing (e.g. drafting emails, short papers and briefing notes) and verbally.
- Have experience (including internships or placements) within an operations, business support, governance, policy, project support or analytics environment.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly. TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.
Business Support Officer employer: TDS
Contact Detail:
TDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Business Support Officer role.
✨Tip Number 2
Prepare for the interview by practising common questions related to organisational skills and data handling. We recommend using the STAR method to structure your answers, showcasing your past experiences effectively.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft 365 tools, especially Excel, as they’re crucial for this role. Maybe even create a sample dashboard to demonstrate your abilities during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it’s a great way to reiterate your interest in the team.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Support Officer role. Highlight your organisational skills and experience in managing multiple deadlines, as these are key to what we’re looking for.
Showcase Your Attention to Detail: When drafting your application, pay close attention to formatting and clarity. We want to see that you can produce professional documents, so make sure everything is polished and error-free.
Demonstrate Your Tech Savvy: Since we use Microsoft 365 tools, mention any relevant experience you have with Word, Excel, and Teams. If you’ve worked with data analysis or dashboards before, be sure to include that too!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to us directly and helps us keep track of all applications efficiently.
How to prepare for a job interview at TDS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Officer. Familiarise yourself with the key tasks mentioned in the job description, like managing decision logs and producing performance reports. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational and prioritisation skills, prepare examples from your past experiences where you've successfully managed multiple deadlines or changing priorities. Be ready to discuss how you keep track of tasks and ensure timely follow-ups, as this will resonate well with the interviewers.
✨Excel at Excel
Given the emphasis on using Microsoft Excel for data handling and reporting, brush up on your Excel skills before the interview. Be prepared to discuss any relevant experience you have with creating dashboards or performing basic data analysis. If you can share specific examples of how you've used Excel in previous roles, even better!
✨Communicate Clearly and Confidently
Effective communication is key for this position, so practice articulating your thoughts clearly. Whether it's drafting emails or discussing project updates, being able to convey information professionally will set you apart. Consider preparing a few concise points about your experiences that highlight your communication skills.