At a Glance
- Tasks: Assist customers with enquiries via phone and email, ensuring their needs are met.
- Company: Join TDS, a forward-thinking company dedicated to customer service excellence.
- Benefits: Enjoy 33 days holiday, private healthcare, and a birthday day off!
- Other info: Flexible shifts available with a supportive hybrid working policy.
- Why this job: Be part of a team that makes a real difference in people's lives.
- Qualifications: 2 years' experience in customer service and excellent communication skills required.
The predicted salary is between 24945 - 25835 £ per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
We have an opportunity within our Operations team to join them as a Customer Service Advisor. This is a permanent, full-time position that will be based in our TDS office in Glasgow and will follow our hybrid working policy of a minimum of 2 days in the office per week. During the initial training period (typically up to 6 weeks), you will be required to attend the office full-time, Monday to Friday, to ensure you are fully supported in your onboarding.
There are two shift patterns we have on offer:
- 35 hours per week, Monday to Friday, with shifts scheduled between 8:00am and 6:00pm on a rota basis.
- 35 hours per week, Monday to Friday, working from 10:00am to 6:00pm.
The salary for this position is £24,945.96 per annum, rising to £25,835.26 after completion of successful probation.
Some of the key responsibilities include:
- Handling incoming enquiries via phone and email.
- Listening carefully and giving clear, accurate information to customers.
- Logging enquiries to help us understand customer needs and trends.
- Working closely with colleagues to ensure queries are resolved efficiently.
- Staying up to speed with our services, systems and processes.
To be considered for this opportunity you must:
- A minimum of 2 years’ experience working in a call centre or high-volume customer service environment.
- Excellent communication skills, both verbal and written, with the ability to build rapport quickly.
- Strong listening skills and a customer-focused approach to problem-solving.
- Ability to handle a high volume of calls while maintaining accuracy and attention to detail.
- Confident using multiple systems and applications simultaneously.
- Good organisational skills with the ability to manage time and prioritise workload effectively.
- Good computer skills, including Word, Outlook and Excel.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society.
Customer Service Advisor - Flexible & Fixed Shifts in Aberdeen employer: TDS
At TDS, we pride ourselves on being a collaborative and forward-thinking employer, dedicated to the well-being and growth of our employees. Based in Glasgow, our vibrant office culture fosters teamwork and innovation, while our flexible working options and comprehensive benefits, including private healthcare and generous holiday allowances, ensure a healthy work-life balance. Join us to be part of a meaningful mission that makes a difference in the lives of our customers and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Flexible & Fixed Shifts in Aberdeen
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TDS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TDS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Flexible & Fixed Shifts in Aberdeen
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TDS:Your cover letter is your chance to shine! Tell us why you want to work at TDS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TDS!
How to prepare for a job interview at TDS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
