At a Glance
- Tasks: Lead and develop national service operations, driving growth and performance.
- Company: Market-leading technical services specialist with a strong reputation.
- Benefits: Competitive salary, bonus, company car, private medical insurance, and generous holiday.
- Other info: Opportunity for ambitious leaders to take ownership and drive change.
- Why this job: Shape the future of a growing division and make a lasting impact.
- Qualifications: Experience in leading service operations within technical or engineering environments.
The predicted salary is between 70000 - 85000 £ per year.
TDRS Recruitment are supporting a market-leading technical services specialist in the search for a Service Director to oversee and develop their national service operation. The business designs, installs and maintains technically sophisticated solutions across multiple sectors, including commercial, education, healthcare and public-sector environments. Operating nationally through multiple regional offices, they have built an excellent reputation for quality, customer service and long-term client relationships.
With annual turnover of approximately £25m and a Service Division currently generating around £3.5m, the leadership team has identified service as a major growth area and is looking for an experienced leader who can help drive the next phase of development. This is a rare opportunity to take ownership of an established operation whilst helping shape its future direction.
The Opportunity
Reporting directly into senior leadership, you will take responsibility for the operational and commercial performance of the Service Division across the UK. You will oversee multiple regional offices and service teams, driving consistency, profitability, customer retention and recurring revenue growth, whilst implementing the structure and systems required to support future expansion. The business has ambitious plans for growth and is looking for someone capable of helping double the size of the Service Division over the next 2-3 years.
Key Responsibilities
- Full P&L ownership for the Service Division
- Lead and develop multiple regional service operations across the UK
- Drive revenue growth, profitability and operational performance
- Increase recurring service revenue and maintained product agreements
- Standardise processes, pricing structures and operational reporting
- Develop KPI frameworks and performance management systems
- Lead the implementation of service management systems and operational improvements
- Support service sales growth and customer retention initiatives
- Build, mentor and develop service management and engineering teams
- Work closely with senior leadership on divisional strategy and future growth plans
- Ensure high standards of customer service, compliance and operational delivery
About You
We are interested in speaking with individuals who have experience leading service operations within a technical, engineering or service-led environment. You will be commercially astute, operationally strong and comfortable taking ownership of both strategy and execution. Experience in any of the following sectors would be advantageous:
- Building products
- Facilities services
- Fire & Security
- Entrance Systems
- Industrial Doors
- HVAC
- Mechanical & Electrical Services
- Lift & Escalator Industry
- Technical Service Businesses
- Other engineering-led service environments
Skills
- Proven experience in a senior Service Director, Head of Service, Operations Director or similar leadership role
- Strong commercial awareness and P&L management experience
- Track record of improving operational performance and profitability
- Experience leading multi-site service operations
- Strong leadership and people development capability
- Experience implementing systems, processes and operational improvements
- Ability to balance strategic planning with hands-on operational involvement
- Excellent stakeholder management and communication skills
Package
£70,000 - £85,000 Basic Salary
Bonus Scheme (circa 20%)
Company Car or Car Allowance
Private Medical Insurance
Pension Scheme
24 Days Holiday + Bank Holidays
Why Apply?
The successful individual will play a key role in shaping the future direction of a growing national service division, influencing systems, structure, commercial performance and long-term strategy. For ambitious service leaders looking for genuine responsibility, autonomy and the opportunity to make a lasting impact, this represents an outstanding career opportunity.
For a confidential discussion, please contact David Haslam at TDRS Recruitment.
Service Director in England employer: TDRS Recruitment Limited
As a Service Director at our market-leading technical services specialist, you will join a dynamic and ambitious team dedicated to delivering high-quality solutions across various sectors. With a strong focus on employee growth, we offer comprehensive benefits including a competitive salary, bonus scheme, and private medical insurance, all within a supportive work culture that values innovation and collaboration. This role provides a unique opportunity to shape the future of our national service division while enjoying the autonomy and responsibility that comes with leadership in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Director in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Service Director role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their service operations, recent projects, and growth plans. This will help you tailor your responses and show that you’re genuinely interested in shaping their future direction.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've improved operational performance or led teams in previous roles. This will demonstrate your capability to drive revenue growth and enhance customer retention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Director in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Director. Highlight your experience in leading service operations and any relevant achievements that showcase your commercial awareness and P&L management skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the responsibilities outlined in the job description, like driving revenue growth or improving operational performance.
Showcase Leadership Skills:As a Service Director, strong leadership is key. In your application, emphasise your ability to build and mentor teams, as well as your experience in managing multi-site operations. We want to see how you can inspire and develop others!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at TDRS Recruitment Limited
✨Know Your Numbers
As a Service Director, you'll need to demonstrate your P&L management skills. Brush up on the financials of your previous roles and be ready to discuss how you've driven revenue growth and improved profitability. Specific examples will show you mean business!
✨Showcase Your Leadership Style
This role requires strong leadership capabilities. Prepare to talk about how you've built and developed teams in the past. Share stories that highlight your mentoring approach and how you've fostered a culture of high performance and accountability.
✨Understand the Market Landscape
Familiarise yourself with the sectors mentioned in the job description, like HVAC or fire & security. Being able to discuss trends, challenges, and opportunities in these areas will show you're not just a leader but also a knowledgeable industry expert.
✨Prepare for Strategic Discussions
Since this role involves shaping future strategies, think about your vision for the service division. Be ready to discuss how you would implement systems and processes to support growth, and how you plan to balance strategic planning with hands-on involvement.
