Business Administration Apprentice (Thermon)
Thermon UK
Duration 18 Months
Level Level 3
Start Date 5 Oct, 2026
Positions 1 Available
About the Role
As an administrator, you will develop valuable administrative, customer service, and business operations skills while supporting the Order Management team. You will assist in the processing of customer orders from receipt through to delivery, working closely with colleagues across sales, production, logistics, and customer service.
Key Responsibilities
What you’ll do at work
As an Apprentice Order Management Coordinator, you will develop valuable administrative, customer service, and business operations skills while supporting the Order Management team. You will assist in the processing of customer orders from receipt through to delivery, working closely with colleagues across sales, production, logistics, and customer service.
This apprenticeship provides an excellent opportunity to gain hands‑on experience in a fast‑paced business environment while learning how customer orders are managed, tracked, and delivered to ensure a positive customer experience.
What You Will Do
- Assist with the processing and administration of customer orders within the ERP system.
- Support the Order Management team with maintaining accurate customer and order records.
- Learn how to create, update, and manage sales orders from receipt to completion.
- Monitor order progress and assist with tracking delivery schedules.
- Help maintain customer documentation, including order confirmations and delivery information.
- Respond to customer enquiries via email and telephone under the guidance of experienced team members.
- Assist with updating spreadsheets, reports, and business records using Microsoft Office applications.
- Assist with document control related activities.
- Liaise with internal departments to help ensure customer requirements are met.
- Support the team in identifying and resolving order-related issues.
- Develop an understanding of company procedures, quality standards, and customer service best practices.
- Contribute to continuous improvement activities aimed at enhancing the customer experience.
Requirements & Qualifications
- GCSE English Language or English Literature (Grade 4 or above) essential
- GCSE Maths (Grade 4 or above) essential
- Customer care skills
Working Hours
Monday – Friday 8am – 4pm
37.5 hours a week
Future Prospects
Career progression opportunities upon successful completion of the apprenticeship.
About the Employer
Thermon is a diversified technology company and a global leader in industrial process heating, temperature maintenance, environmental monitoring and temporary power distribution solutions. We deliver engineered solutions that enhance operational awareness, safety, reliability, and efficiency while providing the lowest total cost of ownership.
With over 250 products, software solutions, and services across multiple brands, we support critical industries including chemical processing, transportation, rail, power generation, and manufacturing. We are the silent guardians of critical infrastructure, developing innovative solutions that keep operations running safely and efficiently around the world.
At Thermon, we care deeply about the success of our customers, the wellbeing of our people, and the quality of every product we deliver. Through collaboration, integrity, and a commitment to excellence, we transfer the warmth needed to make life work.
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