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- Tasks: Lead a dynamic team to enhance estate services for tenants and leaseholders.
- Company: Join Birmingham City Council, a leader in public housing management.
- Benefits: Enjoy flexible working options, training opportunities, and a supportive work environment.
- Why this job: Make a real impact on community living while developing your skills in a rewarding role.
- Qualifications: Experience in Housing Management or facilities cleaning services is essential.
- Other info: We prioritise internal mobility and welcome applications from diverse backgrounds.
The predicted salary is between 35000 - 50000 £ per year.
We are seeking an individual with strong management and leadership skills to join the estate services team and assist in improving services for our tenants and leaseholders. The role involves collaborating closely with colleagues across City Housing, the wider council, partners, contractors, external stakeholders, and tenants/leaseholders. We require someone who works well within a team, is committed, motivational, enthusiastic, and dynamic to enhance our estate-based services. Leading service improvement citywide is crucial for success in this position, aligned with the Social Housing Regulation Act 2023 framework.
Responsibilities include managing a large, flexibly deployed estate caretaking team across multiple sites, overseeing financial and physical resources, and developing service improvements. You will lead the cleaner greener agenda, ensuring cleanliness, appearance, maintenance, and health and safety standards of our neighbourhoods, and manage related resources. Effective inspection and monitoring systems for performance, cleaning, maintenance, and health and safety standards of high- and low-rise blocks, communal areas, land, and assets must be maintained and implemented.
This role offers a chance to influence a high-profile front-line service, with opportunities for personal growth and development. Training for the role will be provided. As part of a public-facing housing management service, you should possess a strong desire to deliver a top-tier customer experience, including identifying and implementing service improvements. Excellent communication skills are required for interacting with tenants/leaseholders and estate-based teams throughout neighbourhoods.
Requirements of the role include:
- Working flexibly across various sites/locations
- Attending training sessions for the role is mandatory
- Experience within Housing Management/facilities cleaning services
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered. We welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.
Housing Manager employer: TDL Import
Contact Detail:
TDL Import Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager
✨Tip Number 1
Familiarise yourself with the Social Housing Regulation Act 2023, as this will be crucial for your role. Understanding the framework will not only help you in interviews but also demonstrate your commitment to improving services for tenants and leaseholders.
✨Tip Number 2
Network with current or former employees in housing management or estate services. They can provide valuable insights into the role and the organisation, which can help you tailor your approach and show that you’re genuinely interested in the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams or improved services in previous roles. Highlighting your management and leadership skills will be key, especially since the role involves overseeing a large team across multiple sites.
✨Tip Number 4
Showcase your communication skills by preparing to engage in role-play scenarios during the interview. Since the role requires effective interaction with tenants and stakeholders, demonstrating your ability to communicate clearly and empathetically will set you apart.
We think you need these skills to ace Housing Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management and facilities cleaning services. Emphasise your management and leadership skills, as well as any specific achievements that demonstrate your ability to improve services.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying and how your skills align with the responsibilities of the Housing Manager role. Mention your commitment to delivering excellent customer service and your experience working collaboratively with various stakeholders.
Highlight Relevant Skills: In your application, clearly showcase your communication skills and ability to lead teams. Provide examples of how you've successfully managed resources and implemented service improvements in previous roles.
Follow Application Instructions: Ensure you attach your up-to-date CV as required. Double-check that all parts of your application are complete and adhere to the guidelines provided in the job description before submitting.
How to prepare for a job interview at TDL Import
✨Showcase Your Leadership Skills
As a Housing Manager, you'll need strong management and leadership skills. Be prepared to discuss your previous experiences leading teams, implementing service improvements, and how you motivate others to achieve common goals.
✨Demonstrate Your Customer Service Commitment
This role requires a strong desire to deliver top-tier customer experiences. Prepare examples of how you've successfully interacted with tenants or clients in the past, focusing on your ability to identify and implement service improvements.
✨Familiarise Yourself with Relevant Legislation
Understanding the Social Housing Regulation Act 2023 is crucial for this position. Brush up on its key points and be ready to discuss how it impacts housing management and service delivery during your interview.
✨Prepare for Team Collaboration Questions
Collaboration is key in this role. Think of instances where you've worked closely with colleagues, contractors, or external stakeholders to achieve a common goal. Highlight your teamwork skills and how you handle challenges in a collaborative environment.
