At a Glance
- Tasks: Support global customers and colleagues with technical inquiries and product configurations.
- Company: Join TDK, a leading supplier in diverse technology markets.
- Benefits: Gain hands-on experience, study support, and flexible working hours.
- Other info: Opportunity to study for a diploma while working in a dynamic team.
- Why this job: Kickstart your career in tech while making a real difference for customers.
- Qualifications: Strong communication skills and a passion for problem-solving are essential.
The predicted salary is between 25000 - 30000 £ per year.
TDK is a supplier to some of the most diverse, technology-based and original equipment manufacturers worldwide including global organisations within the Industrial, Medical and Test & Measurement markets. A vacancy has arisen within our Technical Sales department for a Trainee Technical Support Coordinator working within the Technical Support Department. The scope of this role is to support our global customer base and international TDK‑Lambda intercompany colleagues for both UK and TDK‑Lambda group products.
Main duties and responsibilities:
- Respond to telephone, e‑mail and website enquiries from both customers and TDK intercompany colleagues.
- Source and liaise with all TDK‑Lambda support networks, providing product data and answers on request.
- Select suitable products and alternatives for Global customer base.
- Assist with the configuration of products and options available.
- Maintain and troubleshoot databases used to configure TDK‑Lambda UK products.
- Accurately enter and manage TDK‑Lambda UK product codes on LN.
- Liaise with R&D and marketing to ensure accurate product descriptions and codes.
- Liaise with all internal departments to find and answer TLU product enquiries.
- Generate Stops, Waivers and Product Change Notifications as and when required.
- Enter data, maintain Non‑standards database and attend NS meeting.
- Attend the annual TDK‑Lambda EMEA Sales conference and represent TLU.
Skills, experience and qualifications required:
- This is a customer-facing role, therefore, excellent communication skills and a confident telephone manner are all essential.
- The successful candidate should be computer literate; previous experience using TLU databases would be advantageous.
- Maths at Grade B or 6 and English at GCSE Grade C or 4/5 is essential and GCSE Physics would be desirable.
- Ideally, the successful candidate will have some basic Power Supply and electronics knowledge.
- The ability to work as part of a team, manage workload, prioritise tasks with an interest in problem solving.
The successful candidate must be prepared to study EAL L3 Diploma in Advanced Manufacturing Engineering (Electronics) through a day release at Petroc.
Working week: 37.5 hours per week - Mon to Thu 8.00 - 16.45 (30‑minute lunch break) Fri 8.00 – 12.30 – Flexitime would be applicable.
Trainee Technical Support Coordinator employer: TDK-Lambda UK
TDK is an exceptional employer that fosters a collaborative and innovative work culture, providing Trainee Technical Support Coordinators with the opportunity to engage with a diverse global customer base while developing their technical skills. Employees benefit from structured training programmes, including the EAL L3 Diploma in Advanced Manufacturing Engineering, and enjoy a supportive environment that encourages personal and professional growth. Located in a dynamic industry, TDK offers a unique chance to be part of cutting-edge technology solutions, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Technical Support Coordinator
✨Tip Number 1
Get to know the company! Research TDK and its products so you can speak confidently about them during your interview. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills. Since this role is customer-facing, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team at TDK.
We think you need these skills to ace Trainee Technical Support Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Trainee Technical Support Coordinator role. Highlight any relevant experience or skills that match the job description, especially your communication skills and any technical knowledge you have.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're interested in the role and how your background makes you a great fit. Don’t forget to mention your enthusiasm for supporting customers and working with technology.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. This could be anything from resolving customer issues to managing tasks effectively. We love seeing candidates who can think on their feet!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at TDK-Lambda UK
✨Know Your Stuff
Make sure you brush up on the basics of power supplies and electronics. Familiarise yourself with TDK's products and services, as well as their customer base. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since this is a customer-facing role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you would handle customer inquiries or technical questions over the phone.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past, especially in team settings. Think about situations where you had to troubleshoot or find solutions quickly, as this will demonstrate your ability to manage workload and prioritise tasks effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the company.
