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- Tasks: Lead a team to manage fire sprinkler services and ensure compliance with industry standards.
- Company: Dynamic company focused on fire safety solutions in London & Home Counties.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference in fire safety while developing your leadership skills.
- Qualifications: 5+ years in fire sprinkler service with supervisory experience preferred.
- Other info: Full-time role with a mix of office work and site visits.
The predicted salary is between 50000 - 60000 £ per year.
Job Title: Fire Sprinkler Service Manager
Location: London & Home Counties
Salary: £50,000 – £60,000
Job Purpose / Summary:
The Service Manager oversees all aspects of the service department, ensuring the effective management of site inspections, testing, repairs, and maintenance. This role is responsible for leading service engineers and subcontractors, coordinating engineer schedules, managing client relationships, and ensuring compliance with both industry standards (LPS 1048 Technical Bulletin TB203 Rules) and health & safety regulations.
Key Responsibilities:
- Responsible for maintaining and strengthening client relationships across existing accounts while proactively developing a continuous pipeline of new service and maintenance opportunities with both current and new clients.
- Schedule, coordinate, and oversee inspections, testing, maintenance, and repair services to ensure timely delivery and compliance with LPS 1048 Technical Bulletin TB203 rules, while ensuring all processes adhere to GN12 service and maintenance requirements.
- Lead, train, and supervise both service engineers and administrative staff to ensure high performance and the delivery of a best-in-class service.
- Prepare and review service estimates, proposals, and contracts to ensure accuracy, compliance, and alignment with client requirements.
- Demonstrate and apply strong technical problem-solving skills to effectively address service and maintenance challenges.
- Contribute as part of the management team by supporting new commercial projects and driving the achievement of overall company objectives.
- Report to senior management during weekly meetings on the performance of the service and maintenance department, highlighting progress, challenges, and opportunities for improvement.
- Manage and review external contractors and suppliers in line with company monitoring processes to ensure quality, compliance, and cost-effectiveness.
- Participate in external company audits to ensure compliance with standards, including BRE Product Management (LPCB Certification), Health & Safety, and Quality Management ISO 9001:2015.
Experience & Skills:
- Minimum 5 years of fire sprinkler service, inspection, or installation experience, ideally with at least 2 years in a supervisory or management role.
- Knowledge of LPS 1048 Technical Bulletin TB203 Rules (& BSEN 12845 Standards would be a huge advantage.
- Proven leadership, team management, and training skills.
- Excellent communication, problem-solving, and organisational skills
- Ability to use service management software and the MS Office Suite.
- Valid driver\’s license and clean driving record.
- Electrical knowledge would be considered a valuable bonus.
Desirable but not essential: Hold the now industry standard ABBE Level 3 Award in Inspection & Commissioning of Commercial Fire Sprinkler Systems Certification, which would also be beneficial.
The successful candidate will be expected to undertake this course as part of their personal development after a successful probationary period.
Core Competencies:
- Leadership and team development
- Customer service and relationship management
- Attention to detail and compliance focus
- Time management and prioritisation
- Financial and business acumen
Working Conditions:
Full-time, primarily office-based with frequent site visits and client meetings.
Standard business hours with occasional out-of-hours work as required to support the service engineer team.
Travel to client sites and job locations
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Service Manager employer: TDC Consulting
Contact Detail:
TDC Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fire sprinkler industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential employers directly. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet with hiring managers or during interviews, make sure to highlight your experience with LPS 1048 Technical Bulletin TB203 rules and your leadership abilities. Use real examples to demonstrate how you've successfully managed teams and client relationships.
✨Tip Number 3
Prepare for those tricky questions! Think about the challenges you've faced in service management and how you tackled them. Being able to articulate your problem-solving skills will set you apart from other candidates. Practice makes perfect, so run through some mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you're genuinely interested in being part of our team. So, what are you waiting for? Get that application in!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in fire sprinkler service and any leadership roles you've held. We want to see how your skills match up with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve improved processes or led successful projects. This helps us see the impact you've made in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the position!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out!
How to prepare for a job interview at TDC Consulting
✨Know Your Stuff
Make sure you brush up on the LPS 1048 Technical Bulletin TB203 rules and any relevant standards. Being able to discuss these in detail will show that you're not just familiar with the industry but also serious about compliance and quality.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or managed projects in the past. Highlight your experience in training and supervising staff, as this role requires strong leadership capabilities.
✨Client Relationship Focus
Think of specific instances where you've maintained or developed client relationships. Be ready to discuss how you can strengthen existing accounts and create new opportunities, as this is a key part of the job.
✨Problem-Solving Mindset
Be prepared to tackle hypothetical scenarios related to service and maintenance challenges. Demonstrating your technical problem-solving skills will be crucial, so think through how you would approach common issues in the field.