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- Tasks: Service and maintain vehicle wash machines while troubleshooting faults.
- Company: Join a leading company in the vehicle wash industry with a supportive team.
- Benefits: Competitive salary, performance bonuses, company van, and generous holiday allowance.
- Why this job: Be the face of the company and make a difference in customer satisfaction.
- Qualifications: Valid UK driving licence and understanding of mechanical and electrical systems.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
The predicted salary is between 27500 - 38500 £ per year.
LOCATION: Hertfordshire & North London
SALARY: £32,500 rising to £36,500
JOB PURPOSE: To service, maintain and fault find on vehicle wash machines in line with the service agreements, within your agreed geographical limit.
Responsibilities:
- Field Service Engineers are responsible for servicing and maintenance of the company’s full range of vehicle wash machines. This will include attending to all breakdowns, fault-finding, and repairing both mechanical and electrical faults.
- Carry out chemical top-up on the machines as instructed and complete the appropriate paperwork.
KNOWLEDGE / SKILLS / EXPERIENCE:
Essential:
- Full valid driving licence applicable to the UK
- To have an understanding of mechanical plant operation and electrical systems and to demonstrate this through work experience.
- Have good interpersonal skills to communicate with both customers and internal staff.
- Be able to work on your own initiative and ability to work to a high standard of work.
- Demonstrate that you have a good understanding of meeting customer needs and experience of being the face of the company.
- Experience in using different customer portals for logging in/out of jobs with the use of a tablet device.
Desirable:
- Formal qualification in mechanical and electrical engineering
- Experience within the car wash industry.
- Experience with 3-phase.
Package:
- Basic starting annual salary of £32,500 rising to £36,500 after 6 month probation period
- Working hours Monday to Friday – base of 9hrs per day (45 hrs pw) Home to Home
- Working 1 in 4 weekends – base of 8hrs on a Saturday and 8hrs on a Sunday
- Paid from home to home
- Approved overtime paid during the week as 1.75
- Approved overtime paid on Saturdays at 1.75 over and above 8 hours once core hours have been achieved
- Approved overtime paid on Sundays at 1.75 over and above 8 hours once core hours have been achieved
- 3 Monthly individual performance bonus targets to hit PPM and machine availability as part of the bonus scheme.
- Annual company performance bonus entitlement after probation period completed and on weekend rota.
- Company van that can be used for private use (HMRC taxation will apply)
- Holiday scheme of 22 days rising to 25 days per annum plus an 8-day allowance in respect of public and bank holidays
- Health cash plan and shopping portal discount scheme (HMRC taxation will apply)
- Workplace pension scheme – statutory rules apply
Field Service Engineer in Hemel Hempstead employer: TDC Consulting
Contact Detail:
TDC Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Hemel Hempstead
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to field service engineering. Think about your past experiences and how they relate to the role, especially your mechanical and electrical skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Field Service Engineer in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with mechanical and electrical systems, and don’t forget to mention any relevant qualifications or skills that match the job description.
Show Off Your Interpersonal Skills: Since you'll be the face of our company, it’s crucial to showcase your interpersonal skills. Use examples in your application that demonstrate how you've effectively communicated with customers and colleagues in the past.
Be Clear About Your Experience: When detailing your work experience, be specific about your responsibilities and achievements. If you’ve worked with vehicle wash machines or similar equipment, make sure to highlight that experience clearly.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at TDC Consulting
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical knowledge before the interview. Be ready to discuss specific experiences where you've serviced or repaired equipment, especially if it relates to vehicle wash machines. This will show that you understand the role and can hit the ground running.
✨Show Off Your Interpersonal Skills
As a Field Service Engineer, you'll be the face of the company. Prepare examples of how you've effectively communicated with customers or colleagues in the past. Think about times when you resolved conflicts or provided excellent customer service, as this will highlight your ability to meet customer needs.
✨Get Familiar with Tech
Since you'll be using tablets for logging jobs, make sure you're comfortable with technology. If you have experience with customer portals, be ready to talk about it. If not, consider familiarising yourself with similar systems to demonstrate your tech-savviness during the interview.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a breakdown or a difficult customer. Practice your responses to these types of questions, focusing on your problem-solving skills and ability to work independently. This will help you stand out as a candidate who can handle the pressures of the job.