Account Manager Salary: £80,000 - £85,000 per annum Location: 6 Gracechurch Street, London, EC3V 0AT Working Pattern: Monday – Friday, 08:00 – 17:00 Hours: 40 hours per week Role Overview An exciting opportunity has arisen for an experienced Account Manager to join Jaguar Building Services, a leading building services and facilities management provider specialising in the operation and maintenance of prestigious commercial buildings across London. The successful candidate will take responsibility for overseeing the day-to-day delivery of facilities management services, managing client relationships and ensuring the effective operation and maintenance of the building. Working closely with engineering teams, contractors and clients, the Account Manager will ensure service delivery meets agreed standards, statutory requirements and customer expectations. This role would suit an experienced Facilities Management Account Manager or Contract Manager with a strong background in building services, ideally within a commercial or corporate environment. The successful candidate will be confident managing teams, overseeing contract performance and developing strong client relationships. Key Responsibilities Oversee the day-to-day delivery of facilities management and building services operations. Manage and develop client relationships, acting as the main point of contact for customer queries and operational matters. Lead and support site-based engineering teams, ensuring maintenance activities are delivered effectively. Oversee planned preventative maintenance (PPM) and reactive maintenance programmes, ensuring works are completed within agreed timescales. Monitor service delivery and contract performance, ensuring agreed KPIs and SLAs are consistently achieved. Ensure the building's mechanical, electrical and public health systems are maintained to a high standard. Coordinate contractors and subcontractors, ensuring works are completed safely and in line with contractual requirements. Monitor budgets, operational costs and financial performance, ensuring effective commercial management of the account. Oversee statutory compliance, health and safety procedures and building maintenance documentation. Identify opportunities to improve service delivery, operational efficiency and overall building performance. Manage client meetings, prepare performance reports and provide regular updates on maintenance activities and outstanding works. Manage escalations, resolving operational issues and ensuring minimal disruption to building operations. Support the delivery of improvement works, maintenance projects and building upgrades where required. Promote high standards of customer service, communication and teamwork across the site. Experience
Account manager employer: TDA TELECOM LIMITED
Silent Sentinel is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Senior Mechanical Engineers to thrive. Located in the picturesque town of Ware, Hertfordshire, employees benefit from a supportive environment that encourages professional growth and development, alongside opportunities for contract-to-permanent roles. With occasional travel to Sandy, Bedfordshire, team members enjoy a dynamic work experience while contributing to meaningful projects in the engineering sector.
