At a Glance
- Tasks: Lead UX strategy for Compliance tech, creating user-centric designs and collaborating with cross-functional teams.
- Company: TD is a top global bank focused on innovation and community impact, serving 27 million customers worldwide.
- Benefits: Enjoy a comprehensive rewards package, development opportunities, and a culture of growth and inclusion.
- Why this job: Join a dynamic team shaping user experiences in finance, with ample learning and career advancement opportunities.
- Qualifications: 7+ years in UX design, strong leadership skills, and proficiency in design tools like Figma or Adobe XD.
- Other info: Flexible work environment with onboarding and training support throughout the recruitment process.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a highly skilled and user-focused Experience Design Lead to join our Compliance technology team. This role will be responsible for leading UX strategy and design efforts for a suite of internal Compliance applications, ensuring a user-first approach as the platform evolves and scales. The ideal candidate will bring strong UX leadership skills, experience in user research and journey mapping, and the ability to partner closely with Product Managers, Technology teams, and Developers to deliver intuitive, configurable, and scalable solutions. The role will also contribute to strategic communications, helping articulate UX-driven visions, business cases, and platform strategies to business and technology stakeholders.
User Experience Leadership
- Lead UX strategy and design for Compliance technology initiatives, ensuring applications are intuitive, user-centric, and aligned with workflows.
- Develop wireframes, journey maps, personas, prototypes, and high-fidelity designs supporting user needs and business goals.
- Drive research programs like Day-in-the-Life studies and user mapping exercises to understand workflows, pain points, and opportunities.
- Define and promote UX standards, scalable design patterns, and component-driven design approaches across Compliance applications.
- Partner with Technology leads to support design integration with shared frameworks and component libraries.
Strategic Communication & Vision Support
- Collaborate with Product and Technology teams to develop business cases, platform strategies, and vision narratives.
- Create executive presentations and storytelling materials that communicate UX insights, product vision, and the importance of user-centered design.
- Support strategic workshops and stakeholder sessions, visually communicating research findings, design solutions, and business impact.
Cross-Functional Collaboration & Partnership
- Act as a key partner to Product and Technology teams, ensuring alignment between user needs, business requirements, and technical feasibility.
- Work closely with developers, including front-end engineering leads, to ensure accurate and efficient implementation of designs.
- Participate in agile ceremonies like sprint planning, backlog grooming, and technical workshops to embed UX considerations early.
- Maintain and evolve UX documentation, standards, and design libraries specific to Compliance initiatives.
- The role also involves project management tasks such as collation of estimates, risk identification, resource forecasting, progress tracking, and stakeholder reporting, working closely with senior leadership and managing multiple initiatives.
Numerous learning opportunities include planning for new initiatives, solution design, sprint planning, and project management for strategic re-platforming efforts.
Candidate Requirements
UX Skills
- Expert-level skills in user research, journey mapping, usability testing, and designing complex enterprise applications.
- Proficiency with design tools (Figma, Adobe XD, Sketch, InVision, or similar).
- Deep understanding of design systems, scalable UX practices, and accessibility standards (WCAG).
Professional Skills
- Strong storytelling and communication skills, with experience creating executive-level presentations.
- Ability to translate research into actionable insights and collaborate across teams.
- Comfortable operating in agile environments and balancing user needs with business constraints.
Experience
- 7+ years of UX design experience, with at least 3 years in a lead capacity.
- Experience in financial services, regulatory, or compliance applications is preferred but not mandatory.
About TD: TD is a leading global financial institution, the fifth largest bank in North America, serving over 27 million customers worldwide. We are committed to customer experience, innovation, and community impact, supporting our colleagues with development opportunities and a comprehensive Total Rewards package. We foster a culture of growth, learning, and inclusion, encouraging career development through mentorship, training, and internal mobility.
We provide onboarding, training, and accommodations for candidates throughout the recruitment process. Our interview process involves scheduling and communication via email or phone.
VP - Experience Design Lead employer: TD
Contact Detail:
TD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP - Experience Design Lead
✨Tip Number 1
Familiarise yourself with the latest UX design trends and methodologies, especially those relevant to compliance technology. This will not only enhance your understanding but also allow you to speak confidently about how you can lead UX strategy in this specific area.
✨Tip Number 2
Network with professionals in the financial services sector, particularly those involved in compliance applications. Engaging in conversations with them can provide insights into the unique challenges they face, which you can address during your discussions with the hiring team.
✨Tip Number 3
Prepare to discuss your experience with cross-functional collaboration. Highlight specific examples where you've successfully partnered with product managers and developers to deliver user-centric solutions, as this is a key aspect of the role.
✨Tip Number 4
Showcase your storytelling skills by preparing a compelling narrative around your previous projects. Be ready to articulate how your UX insights have driven business impact, as this will resonate well with the strategic communication aspect of the position.
We think you need these skills to ace VP - Experience Design Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in UX design, particularly any leadership roles. Emphasise your skills in user research, journey mapping, and collaboration with cross-functional teams, as these are key for the VP - Experience Design Lead role.
Craft a Compelling Cover Letter: In your cover letter, articulate your vision for user-centric design and how you can contribute to TD's Compliance technology team. Use specific examples from your past experiences to demonstrate your ability to lead UX strategy and communicate effectively with stakeholders.
Showcase Your Portfolio: Include a link to your portfolio that showcases your best work in UX design. Highlight projects where you led the design process, conducted user research, or collaborated with product and technology teams. Make sure to explain your role and the impact of your designs.
Prepare for Interviews: Anticipate questions related to your UX leadership experience and your approach to user research and design. Be ready to discuss how you would handle specific challenges in the role and how you can align user needs with business goals at TD.
How to prepare for a job interview at TD
✨Showcase Your UX Leadership Skills
As a VP - Experience Design Lead, it's crucial to demonstrate your leadership in UX. Prepare examples of past projects where you led UX strategy and design efforts, highlighting how you ensured a user-first approach.
✨Prepare for Cross-Functional Collaboration
This role requires close collaboration with Product Managers and Technology teams. Be ready to discuss how you've successfully partnered with different teams in the past, and how you can align user needs with business requirements.
✨Communicate Your Vision Effectively
Strong storytelling skills are essential for this position. Practice articulating your UX-driven visions and business cases clearly, as you'll need to create executive presentations that resonate with stakeholders.
✨Demonstrate Your Research Expertise
Highlight your experience in user research and journey mapping. Be prepared to discuss specific methodologies you've used, such as Day-in-the-Life studies, and how these insights have informed your design decisions.