VP Experience Design
VP Experience Design

VP Experience Design

London Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the design of exceptional customer experiences in a dynamic banking environment.
  • Company: TD is a top global financial institution, dedicated to enriching lives and delivering legendary service.
  • Benefits: Enjoy competitive pay, health benefits, paid time off, and career development opportunities.
  • Why this job: Join a culture of innovation and support, where your growth and impact on customer experience matter.
  • Qualifications: Experience in design and customer experience; passion for enhancing banking services is essential.
  • Other info: We offer comprehensive training and mentorship to help you thrive in your career.

The predicted salary is between 43200 - 72000 £ per year.

Work Location : London, United Kingdom Hours 35 Line Of Business Technology Solutions Pay Details We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role. Job Description Who We Are TD is one of the world\’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. Our Total Rewards Package Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs. Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. #J-18808-Ljbffr

VP Experience Design employer: TD

At TD, we pride ourselves on being an exceptional employer, especially for the VP Experience Design role in London. Our commitment to employee growth is reflected in our robust development programs, mentorship opportunities, and a supportive work culture that values innovation and collaboration. With a comprehensive Total Rewards package that prioritizes well-being and career advancement, joining TD means becoming part of a dynamic team dedicated to enriching the lives of our customers and communities.
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Contact Detail:

TD Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land VP Experience Design

✨Tip Number 1

Familiarize yourself with TD's commitment to customer experience. Research their recent initiatives and innovations in banking to demonstrate your understanding of their vision during the interview.

✨Tip Number 2

Highlight your leadership experience in design and how it has positively impacted customer experiences in previous roles. Be ready to share specific examples that align with TD's goals.

✨Tip Number 3

Network with current or former TD employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and help you tailor your approach.

✨Tip Number 4

Prepare thoughtful questions about TD's future direction in experience design. This shows your genuine interest in the role and helps you stand out as a candidate who is proactive and engaged.

We think you need these skills to ace VP Experience Design

User Experience Design
Customer Journey Mapping
Design Thinking
Prototyping and Wireframing
Cross-Functional Collaboration
Leadership Skills
Strategic Vision
Data-Driven Decision Making
Agile Methodologies
Stakeholder Management
Creative Problem Solving
Communication Skills
Empathy and User-Centric Mindset
Project Management

Some tips for your application 🫡

Understand the Role: Take the time to thoroughly read the job description for the VP Experience Design position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.

Tailor Your CV: Customize your CV to highlight relevant experience in customer experience design and leadership. Use specific examples that demonstrate your ability to enhance customer experiences and drive innovation.

Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for customer experience and your alignment with TD's vision to be the better bank. Make it personal and engaging.

Prepare for the Interview: If selected for an interview, prepare by researching TD's current initiatives in customer experience. Be ready to discuss how you can contribute to their goals and share insights from your past experiences.

How to prepare for a job interview at TD

✨Understand the Company Culture

Before your interview, take some time to research TD's values and mission. Understanding their commitment to customer experience and colleague development will help you align your answers with their expectations.

✨Showcase Your Experience in Design

As a VP of Experience Design, it's crucial to demonstrate your expertise in creating customer-centric solutions. Prepare examples of past projects where you've successfully enhanced user experiences and how those experiences can translate to the banking sector.

✨Prepare for Behavioral Questions

Expect questions that assess your leadership style and problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting how you've led teams and driven innovation in previous roles.

✨Ask Insightful Questions

At the end of the interview, be ready to ask thoughtful questions about TD's future initiatives in customer experience and design. This shows your genuine interest in the role and helps you gauge if the company aligns with your career goals.

VP Experience Design
TD
T
  • VP Experience Design

    London
    Full-Time
    43200 - 72000 £ / year (est.)

    Application deadline: 2027-01-31

  • T

    TD

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