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- Tasks: Lead user-centred design strategies for a global banking platform.
- Company: TD is a top global financial institution, committed to legendary customer experiences.
- Benefits: Enjoy competitive salary, health benefits, paid time off, and career development opportunities.
- Why this job: Join an innovative team transforming banking with a focus on user-centric design.
- Qualifications: Experience in UX strategy or product roles, strong collaboration, and communication skills required.
- Other info: Training and mentorship provided to help you grow your career.
The predicted salary is between 28800 - 43200 £ per year.
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User Experience Design Strategist, London
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Client:
TD
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
8117296b0014
Job Views:
4
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
Description
- Play a leading role in developing user-centred design strategies that support the build and growth of the Global Transaction Banking platform.
- Partner with product, technology, and business teams to ensure research insights and UX best practices are consistently incorporated into planning and delivery.
- Support collaborative working sessions and cross-stream initiatives to align user needs with technology solutions.
- Contribute to the evolution and documentation of UX processes, ensuring best practices are applied across a dynamic, multi-stream environment.
- Advocate for a user-first mindset while respecting the broader strategic, operational, and stakeholder landscape.
- Strategic Communication & Executive Support
- Assist in crafting executive-level presentations and materials that highlight user-centred design progress, insights, and impact.
- Support strategic updates and reporting efforts for senior leadership, ensuring messaging is clear, consistent, and aligned with platform goals.
- Contribute to storytelling initiatives that showcase collaboration and progress across the Global Transaction Banking program.
• Help foster transparency and shared understanding across stakeholder groups through structured communication and documentation.
Candidate Requirements
To thrive in this role, you should possess the following qualifications and skills:
- Experience in UX strategy, experience design, or product strategy roles within financial services, banking, or enterprise technology environments.
- Strong collaboration skills with experience working across large, matrixed organizations.
- Ability to translate user research into actionable insights and practical recommendations.
- Skilled in preparing executive-level communications, with a focus on clarity, structure, and diplomacy.
- Excellent writing, editing, and storytelling skills with a strong attention to detail.
- Comfortable managing multiple priorities in a fast-paced, evolving environment.
• Understanding of platform development strategies and large-scale program delivery is a strong advantage.
Join our innovative team, dedicated to transforming the global transaction banking experience. If you are passionate about user-centric design and possess a keen eye for detail, we invite you to apply and become an integral part of our journey.
Who We Are
TD is one of the world\’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
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User Experience Design Strategist employer: TD
Contact Detail:
TD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Experience Design Strategist
✨Tip Number 1
Familiarise yourself with the latest trends in user experience design, especially within the financial services sector. This will not only help you understand the specific challenges TD faces but also allow you to speak confidently about how your skills can address these issues during the interview.
✨Tip Number 2
Network with professionals in the UX and banking industries. Attend relevant meetups or webinars where you can connect with current employees at TD or similar organisations. This can provide you with insider knowledge and potentially a referral.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully translated user research into actionable insights in previous roles. Be ready to showcase your storytelling skills, as this is crucial for crafting executive-level communications.
✨Tip Number 4
Understand TD's mission and values deeply. Be prepared to articulate how your personal values align with theirs, particularly their commitment to customer experience and innovation. This alignment can set you apart from other candidates.
We think you need these skills to ace User Experience Design Strategist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in UX strategy and design, particularly within financial services or technology. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for user-centric design. Mention specific projects where you've successfully translated user research into actionable insights, and how this aligns with TD's goals.
Showcase Your Communication Skills: Since the role involves crafting executive-level presentations, include examples of your writing and storytelling skills. You might want to attach a portfolio or links to previous work that demonstrates your ability to communicate complex ideas clearly.
Highlight Collaboration Experience: Emphasise your experience working in large, matrixed organisations. Provide examples of how you've collaborated across teams to achieve user-focused outcomes, as this is crucial for the role at TD.
How to prepare for a job interview at TD
✨Showcase Your UX Strategy Experience
Be prepared to discuss your previous experience in UX strategy, especially within financial services or technology environments. Highlight specific projects where you successfully translated user research into actionable insights.
✨Demonstrate Collaboration Skills
Since the role requires working across large, matrixed organisations, share examples of how you've effectively collaborated with diverse teams. Emphasise your ability to align user needs with technology solutions.
✨Prepare Executive-Level Communications
Practice crafting clear and structured communications. You may be asked to present ideas or findings, so ensure you can articulate your thoughts diplomatically and concisely, showcasing your storytelling skills.
✨Understand the Broader Context
Familiarise yourself with TD's vision and goals. Be ready to discuss how your user-centred design approach aligns with their mission to enhance customer experiences and support their strategic objectives.
