Lead Audio Visual Engineer 12 month FTC in London

Location: London, United Kingdom

Hours: 35 hours per week

Line Of Business: Technology Solutions

Role Summary

The Lead Audio Visual Engineer is a senior individual contributor engaged on a fixed term basis to provide enterprise level ownership and technical authority for audiovisual and collaboration technologies across the London office estate. The role is accountable for the stability, resilience and risk management of AV platforms supporting executive leadership, client engagement and business critical operations.

Key Responsibilities

• Define and own AV technology standards, architectures, and service models for enterprise use.
• Lead Tier 4 level incident response for major AV outages and systemic service failures.
• Act as the final technical escalation point for AV and collaboration issues.
• Drive proactive risk identification, control effectiveness, and service resilience for AV platforms.
• Partner with Senior Technology, Networks, Facilities and Business Management stakeholders on strategy, funding, and prioritisation of AV initiatives.
• Oversee vendor performance, solution design quality, and adherence to enterprise standards.
• Provide expert guidance and mentoring to AV and Workplace Technology engineers.
• Ensure compliance with security, operational risk, and audit expectations.
• Lead incident response and root cause analysis for major AV outages or recurring service failures.
• Deliver and oversee white glove AV services for senior leadership, board level, regulatory and client engagements.
• Partner with Networks, End User Technology, Facilities and vendors to deliver AV refreshes, expansions and strategic improvements.
• Define, maintain and enforce AV standards, documentation, room profiles and operational controls.
• Identify, assess and proactively mitigate AV related risks, raising material issues in line with risk and control expectations.
• Provide mentoring, technical guidance and escalation support to other AV and technology support staff.

Knowledge And Experience

• Extensive experience operating as a senior specialist within enterprise AV or Workplace Technology environments.
• Deep expertise in Cisco collaboration platforms and Webex at scale.
• Hands‑on experience with Neat Boards and modern collaboration ecosystems.
• Expert level knowledge of Crestron control systems, integration, and optimisation.
• Strong understanding of AV, network, and infrastructure dependencies in regulated environments.
• Proven record of influencing standards, senior stakeholders, and technology direction.

Mandatory Skills And Experience

• Significant experience operating as a senior AV or Workplace Technology specialist in enterprise environments.
• Deep expertise in Cisco collaboration technologies.
• Strong enterprise experience supporting Webex platforms.
• Hands‑on experience with Neat Boards and modern collaboration room solutions.
• Expert level knowledge of Crestron control systems and integrations.
• Strong understanding of AV, network and infrastructure dependencies.
• Proven experience supporting executive, client and business critical meetings.

Desirable Skills

• Experience working in regulated or financial services environments.
• AV manufacturer certifications such as Cisco or Crestron.
• Experience supporting large scale meeting room estates.

Education

Degree, professional qualification or equivalent experience in Audio Visual Engineering, Technology or a related discipline.

Personal Attributes

• Authoritative and credible with senior stakeholders.
• Strong sense of ownership and accountability.
• Structured, disciplined and detail focused.
• Committed to maintaining service continuity and reducing key person dependency.

Benefits

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.