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- Tasks: Engage with customers, process transactions, and provide tailored banking solutions.
- Company: TD is a leading global financial institution, committed to exceptional customer experiences.
- Benefits: Enjoy competitive pay, health benefits, career development, and flexible work options.
- Why this job: Join a dynamic team focused on innovation and personal growth in the banking sector.
- Qualifications: High school diploma or 1+ years experience; strong communication and organisational skills required.
- Other info: Training and mentorship provided to help you thrive in your career.
The predicted salary is between 28800 - 43200 £ per year.
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Customer Experience Associate – Future Opportunities, London
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Client:
TD
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
Job Views:
9
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Description
:
Description
:
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of aCustomer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.
In this role, you will:
Job Requirements:
Who We Are:
TD is one of the world\’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
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Customer Experience Associate - Future Opportunities employer: TD
Contact Detail:
TD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Associate - Future Opportunities
✨Tip Number 1
Familiarise yourself with TD's values and customer service philosophy. Understanding their commitment to delivering legendary customer experiences will help you align your responses during the interview, showcasing how you can contribute to their mission.
✨Tip Number 2
Practice common customer service scenarios that may arise in the banking sector. Being able to demonstrate your problem-solving skills and how you handle difficult situations will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of TD to gain insights into the company culture and expectations for the Customer Experience Associate role. This insider knowledge can give you an edge in your interview.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in personal development and career growth within TD. This shows that you are not only focused on the role but also on your future with the company.
We think you need these skills to ace Customer Experience Associate - Future Opportunities
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Experience Associate role. Emphasise your customer service skills, financial transaction handling, and any experience in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to connect with customers. Mention specific examples of how you've successfully resolved customer concerns or improved customer experiences in previous roles.
Highlight Relevant Skills: In your application, clearly outline your administration, organisational, and time management skills. Mention your proficiency in MS Office and your ability to handle multiple tasks effectively, as these are crucial for the role.
Show Enthusiasm for TD: Demonstrate your knowledge of TD and its commitment to customer experience in your application. Express your excitement about the opportunity to contribute to their mission of being the better bank and how you can add value to their team.
How to prepare for a job interview at TD
✨Show Your Customer-Centric Attitude
Make sure to highlight your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles, as this will resonate well with the hiring team.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to think on your feet and provide effective solutions.
✨Familiarise Yourself with Banking Solutions
Research common banking products and services that TD offers. Being knowledgeable about these solutions will allow you to speak confidently about how you can assist customers in finding the right options for their needs.
✨Practice Effective Communication
Since the role requires strong communication skills, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your verbal and non-verbal communication skills.
