At a Glance
- Tasks: Deliver exceptional customer service and support sales targets for key accounts.
- Company: Join TD SYNNEX, a forward-thinking company committed to inclusivity and sustainability.
- Benefits: Enjoy private healthcare, increased holiday entitlement, and a hybrid working environment.
- Other info: We embrace diversity and provide opportunities for everyone to thrive.
- Why this job: Be part of a team that values your voice and encourages growth and innovation.
- Qualifications: Experience in a fast-paced environment with strong communication and organisational skills.
The predicted salary is between 28800 - 43200 £ per year.
We're looking for a detail‑driven, customer‑focused professional to deliver exceptional service to some of our most important customers. You'll play a vital role in ensuring smooth order processing, accurate information flow, and seamless communication, all while helping us meet key performance targets and strengthening long‑term relationships.
We're not here to sell you a job. We're here to invite you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening.
If you're passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real impact.
Why You'll Love Working Here
Here's a list of some of our perks but what really sets us apart is the way we work together. We're big on trust, transparency, and making space for moments that matter.
- Hybrid working.
- Private healthcare, matched pension, enhanced parental & family leave.
- "Moments that matter" paid time off (yes, even for your pet's birthday).
- Four Business Resource Groups supporting inclusion and belonging.
- Clear progression paths and benchmarked salaries.
- Sustainability - we're building a greener future. We've reduced energy consumption in our UK offices by 19.2% year-on-year - it's not just a goal, it's a commitment.
- A culture that values every voice and celebrates diverse perspectives.
- These values drive everything we do, they're not just posters on the wall:
- Own it
- Grow and Win
- Dare to Go
- Do the Right Thing
We believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility.
We're proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask.
What You'll Be Doing
- Confirm and process purchase orders accurately and within agreed SLAs, ensuring all requirements and pricing are correct.
- Work closely with our logistics centre to secure delivery slots and ensure customer needs are met in full.
- Monitor daily deliveries, confirm successful completion, and take immediate corrective action where needed.
- Collaborate with product marketing and vendors to gather product specifications and upload accurate information into customer portals within defined SLAs.
- Support Account Directors in managing and strengthening customer relationships.
- Partner with Merchandise Planners to support their day‑to‑day activities.
- Complete essential reporting, profiling, and CRM administration accurately and on time.
- Manage all incoming customer communication - phone, email, and system messages, with professionalism and clarity.
- Escalate issues promptly to ensure swift resolution.
What You'll Bring
We're not looking for perfection, we're looking for passion, purpose, and a commitment to delivering outstanding service.
- Strong planning, organisation, and attention to detail.
- Excellent communication skills across phone, email, and face‑to‑face interactions.
- A proactive mindset with professionalism and customer focus.
- Experience with CRM systems and SAP (advantageous).
- Intermediate to advanced Excel skills (desirable).
If you're excited by the idea of supporting key customer relationships while contributing to a team built on trust, collaboration, and shared success, apply now and let's do great things together.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don't meet every single requirement? Apply anyway.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
Service Delivery Executive - Retail in Basingstoke employer: TD Synnex
At TD SYNNEX, we pride ourselves on being an exceptional employer that champions a culture of inclusion, collaboration, and integrity. Our commitment to employee wellbeing is reflected in our outstanding benefits package, including private healthcare and enhanced family leave, alongside opportunities for professional growth in a supportive hybrid working environment. Join us in our mission to deliver excellent customer service while making a positive impact on the environment and your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Executive - Retail in Basingstoke
✨Tip Number 1
Get to know the company culture! Before your interview, dive into TD SYNNEX's values and mission. This way, you can show how your own values align with theirs, making you a perfect fit for their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer satisfaction, being able to articulate your thoughts clearly and confidently will set you apart. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles. This will demonstrate your initiative and ability to work proactively, which is key for the Service Delivery Executive position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Service Delivery Executive - Retail in Basingstoke
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Delivery Executive role. Highlight your experience in fast-paced sales or service environments, and don’t forget to mention your excellent communication skills!
Showcase Your Attention to Detail:Since this role requires exceptional attention to detail, give examples in your application that demonstrate how you've successfully managed tasks with precision. This could be anything from processing orders accurately to managing customer communications.
Be Proactive:We love candidates who take initiative! In your application, share instances where you’ve gone above and beyond to solve problems or improve processes. This will show us that you’re a proactive team player.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TD Synnex
✨Know the Company Inside Out
Before your interview, take some time to research TD SYNNEX. Understand their values, mission, and recent achievements, especially around sustainability and customer service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Service Delivery Executive, your ability to deliver exceptional customer satisfaction is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your problem-solving skills and how you handled challenging situations to demonstrate your proactive approach.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your decision-making and organisational skills. Think about situations where you had to manage multiple tasks or resolve conflicts. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate Your Tech Savviness
Since the role involves using CRM systems and Excel, be prepared to discuss your experience with these tools. If you have specific examples of how you've used them to improve processes or enhance customer interactions, share those. Showing your comfort with technology will give you an edge.
