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- Tasks: Support key accounts and ensure exceptional customer service in a fast-paced environment.
- Company: TD SYNNEX is a forward-thinking company focused on innovation and sustainability.
- Benefits: Enjoy private healthcare, hybrid working, increased holiday entitlement, and paid time off for special moments.
- Why this job: Join a diverse team that values inclusion, collaboration, and personal growth while making a positive impact.
- Qualifications: Previous customer service experience, excellent communication skills, and proficiency in Excel are essential.
- Other info: This is a 12-month fixed-term contract for maternity cover with opportunities for career development.
The predicted salary is between 28800 - 43200 £ per year.
This role is a 12 month fixed term contract for maternity cover.
At TD SYNNEX we are dedicated to staying ahead of the curve and embracing change that will shape the future. We believe in empowering our people, providing autonomy and delivering excellent customer service to drive progress and redefine what\’s possible.
We prioritise the wellbeing, growth, and inclusivity of our diverse workforce. Joining our team requires your dedication to being part of a company with an unwavering commitment to our values of inclusion, collaboration, integrity and excellence, fostering a supportive work environment in which every voice is valued, and ideas are encouraged to flourish.
We are both passionate about our people and about the environment. Year- on-year we have reduced energy consumption in our UK offices by 19.2% – all of which means less carbon footprint and a more efficient TD SYNNEX UK&I.
If you are as excited as we are to be part of shaping our future business and will live by all of our core values we’d like to hear from you.
We can offer you:
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A value-based culture – all of our co-workers commit to living by our shared core values bringing everyone together in an inclusive culture with a real sense of community.
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Outstanding benefits package including private healthcare, holiday purchase scheme, increased holiday entitlement with service and additional \’moments that matter\’ paid time off.
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Enhanced maternity and family leave.
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Benchmarked salary and progression paths.
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Hybrid working environment
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Employee Assistance Programme
Do you enjoy speaking to customers and providing an exceptional customer service? Do you have a ‘can do’ attitude?
If so, we are currently looking for a Service Delivery Executive to support key accounts and sales targets.
If you have the right attitude, we can provide you with the support and training you need, to be successful here at TD SYNNEX.
Responsibilities:
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Confirm and process purchase orders accurately and within agreed SLA’s, checking requirements and pricing are correct
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Ability to liaise with customers on a number of tasks including but not exclusive to; sales, quotes, stock, backlog, general queries
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Interact with TD SYNNEX logistics centre to ensure customer requirements are met in full obtaining delivery slots
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Daily routine of checking and confirming that deliveries have been successfully made and if required taking corrective action immediately
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Work with product marketing and vendors to obtain product specification detail, upload and manage this information accurately in to customer portals in the defined SLA’s
Knowledge, Skills and Experience:
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Must have previous experience and confidence to speak with customers on the telephone
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Experience of working in a fast paced Sales or Service environment
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Process driven and results oriented
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Good planning and organising skills
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Excellent communication skills (verbal, written and face-to-face)
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Demonstrate a high level of initiative
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Experienced with Excel
What’s in it for you:
As part of this nurturing and experienced team, you will have the support, not only to flourish in this role but to provide you with the perfect opportunity to gain valuable knowledge and experience, in order to develop your career further within TD SYNNEX.
At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required.
We value the difference that you bring and offer a culture for you to thrive and succeed.
Service Delivery Executive - Retail - 12 month Fixed Term Contract employer: TD Synnex
Contact Detail:
TD Synnex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Executive - Retail - 12 month Fixed Term Contract
✨Tip Number 1
Familiarise yourself with TD SYNNEX's core values and culture. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs, especially around inclusion, collaboration, and customer service.
✨Tip Number 2
Prepare to discuss your previous experience in customer service or sales environments. Be ready to share specific examples of how you've successfully handled customer queries or challenges, as this role heavily relies on effective communication and problem-solving skills.
✨Tip Number 3
Showcase your organisational skills by discussing how you manage multiple tasks or priorities. Given the fast-paced nature of the role, demonstrating your ability to plan and execute tasks efficiently will set you apart from other candidates.
✨Tip Number 4
If you have experience with Excel, be prepared to discuss it in detail. Highlight any specific functions or projects where you've used Excel to improve processes or track data, as this is a key requirement for the position.
We think you need these skills to ace Service Delivery Executive - Retail - 12 month Fixed Term Contract
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Delivery Executive position. Tailor your application to highlight how your skills and experiences align with what TD SYNNEX is looking for.
Highlight Relevant Experience: Emphasise any previous experience in customer service or sales environments. Use specific examples to demonstrate your ability to handle customer queries, process orders accurately, and work in a fast-paced setting.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, make sure to showcase your verbal and written communication abilities in your CV and cover letter. Consider including examples of successful interactions with customers.
Express Your Values: TD SYNNEX values inclusion, collaboration, and integrity. In your application, express how you embody these values and how you can contribute to their supportive work environment. This will help you stand out as a candidate who aligns with their culture.
How to prepare for a job interview at TD Synnex
✨Showcase Your Customer Service Skills
Since the role focuses on providing exceptional customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to resolve issues and maintain a positive attitude.
✨Demonstrate Your Process-Driven Mindset
The company values a process-driven approach, so come ready to discuss how you organise your tasks and ensure accuracy in your work. You might want to mention any tools or methods you use to stay organised and efficient.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about situations where you had to liaise with customers or manage logistics, and be ready to explain your thought process and actions.
✨Emphasise Your Initiative and Adaptability
TD SYNNEX values individuals who take initiative and can adapt to change. Be sure to provide examples of times when you've gone above and beyond in your role or adapted to new challenges, showcasing your proactive attitude.
