At a Glance
- Tasks: Lead customer lifecycle programs across Europe and drive partner engagement.
- Company: Join TD SYNNEX, a Fortune 500 global tech leader with a diverse workforce.
- Benefits: Tailored benefits, career growth opportunities, and well-being support.
- Other info: Dynamic, multinational environment with a focus on diversity and inclusion.
- Why this job: Make an impact in the tech world while developing your skills.
- Qualifications: Experience in program management and strong stakeholder influence.
The predicted salary is between 54000 - 66000 £ per year.
As a Fortune 500 global company operating in over 100 countries, TD SYNNEX values its diverse workforce of 24,000 employees. As the world’s largest IT distributor, our mission is to deliver top-class technology solutions that enable businesses and individuals to navigate the digital world in a safe and efficient way.
The Customer Lifecycle European Program Lead is responsible for driving the adoption, execution, and commercial success of Customer Lifecycle programs across TD SYNNEX Europe. Acting as the link between vendor strategy and local market execution, this role enables country teams, drives partner participation in vendor programs, and ensures measurable ROI for both vendors and partners. The position requires strong stakeholder management, commercial acumen, and the ability to influence cross-functional teams in a matrix environment.
Responsibilities:
- Drive Customer Lifecycle program adoption across European countries.
- Enable and support country teams through training, tools, and best practices.
- Develop and maintain lifecycle messaging, sales plays, and enablement materials.
- Partner with local teams to identify, recruit, and onboard partners into vendor programs.
- Track partner sign-up and activation targets and remove adoption barriers.
- Build strong relationships with country teams, partners, and vendor stakeholders.
- Define and monitor ROI metrics, program performance, and business outcomes.
- Present results, insights, and recommendations to vendors and senior leadership.
- Ensure Customer Lifecycle initiatives are embedded in local sales and marketing plans.
Knowledge, Skills and Experience:
- Experience leading programs or business development initiatives across multiple European countries.
- Strong understanding of the IT channel, distribution, partner ecosystems, and vendor programs.
- Knowledge of customer lifecycle strategies, including onboarding, adoption, renewal, and retention.
- Proven ability to influence stakeholders and drive results without direct authority.
- Strong commercial, analytical, and ROI reporting skills.
- Excellent communication, presentation, and stakeholder management abilities.
- Experience creating enablement and training programs.
- Ability to work effectively in a matrixed, multinational environment.
- Willingness to travel across Europe.
- Experience within a distributor, vendor, or reseller organization.
- Knowledge of Customer Lifecycle vendor programs.
- Additional European language skills.
- Experience with reporting and analytics tools.
Ready to grow your career in a global tech leader? Join TD SYNNEX and be part of the team that connects the world with next-gen technology.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
Summary
Location: Barcelona, Spain; Basingstoke, United Kingdom
Type: Full time
Customer Lifecycle Program Manager in Hampshire employer: TD Synnex
At TD SYNNEX, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. With hybrid working options, comprehensive benefits including private healthcare and enhanced parental leave, and a commitment to sustainability, we create an environment where every voice is valued. Join us to build meaningful relationships and grow your career in a company that truly believes in doing the right thing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Lifecycle Program Manager in Hampshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TD Synnex. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TD Synnex before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Lifecycle Program Manager in Hampshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TD Synnex:Your cover letter is your chance to shine! Tell us why you want to work at TD Synnex specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TD Synnex!
How to prepare for a job interview at TD Synnex
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
