Customer Services Executive

Become a Customer Service Executive at TD SYNNEX! We are looking for a proactive and detail-focused Customer Service Executive to deliver industry-leading support. In this role, you will manage aftersales queries including delivery issues and order-related questions, ensuring every customer feels supported, valued, and confident in their partnership with TD SYNNEX.

We are not here to sell you a job. We are here to welcome you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening. If you are passionate about problem-solving, building relationships, and delivering exceptional service with accountability and clear communication, this role offers the opportunity to make a meaningful impact.

Why You’ll Love Working Here

• Hybrid working
• Private healthcare, matched pension, enhanced parental & family leave
• Moments that matter paid time off (yes, even for your pet’s birthday)
• Four Business Resource Groups that champion inclusion and belonging
• Clear progression paths and benchmarked salaries
• Sustainability commitment: 19.2% year-on-year reduction in UK office energy consumption
• A culture that values every voice and celebrates diverse perspectives

Our values guide everything we do; they are not just posters on a wall:

• Own It
• Grow and Win
• Dare to Go
• Do the Right Thing

We are proud to be a Disability Confident Employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just let us know.

What You’ll Be Doing

Your purpose is to provide industry-leading customer service by managing aftersales inquiries accurately, professionally, and with a focus on continuous improvement.

• Investigate, advise on, and resolve aftersales queries and delivery-related issues
• Act as the primary contact for customers, ensuring every query is managed through to resolution
• Own and progress all cases within agreed service levels
• Follow company policies, procedures, and delegation of authority when handling delivery situations
• Improve efficiencies in query handling and deliveries, helping reduce credit notes and minimise losses
• Highlight root cause issues and support the business in addressing them
• Promote the use of TD SYNNEX’s eBusiness customer service tools
• Support colleagues, contribute to shared goals, and maintain a strong team ethic
• Uphold TD SYNNEX values in all actions and decisions
• Support with additional duties as required

Above all, you will act as an advocate for the customer, ensuring their experience is smooth, supportive, and solutions-focused.

What You’ll Bring

We are not looking for perfection; we are looking for passion, purpose, and a commitment to excellent customer care.

• Prior experience in business or customer service environments
• Strong attention to detail and high levels of accuracy
• Customer-first mindset with excellent relationship-building skills
• Clear, confident communication (verbal and written)
• Excellent organisation and time-management abilities
• Proven experience working effectively in a team
• Working knowledge of Excel and Word (SAP R3 experience is desirable)
• A proactive, positive approach and willingness to learn

If you are excited by the idea of supporting customers and contributing to a team built on trust, collaboration, and shared values, apply now and let’s do great things together.

Key Skills

At TD SYNNEX, our values guide everything we do: Together We Own It, We Dare to Go, We Grow and Win, and above all We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we are proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion. If you are excited about working for our company and believe you are a good fit for this role, we encourage you to apply. You may be exactly the person we are looking for!