Sr. Director, PartnerFirst and eCommerce, Europe in Basingstoke

Shaping digital platforms, partner value and commercial growth at scale. TD SYNNEX is seeking an experienced Senior Director to be the business lead for PartnerFirst and eCommerce across Europe - a strategic, high-impact role spanning two critical areas of our European business. Working closely with European leadership, global teams, IT, Digital and Marketing, you’ll define and deliver a cohesive PartnerFirst strategy while setting the commercial direction for our European eCommerce platform. Your focus will be on platform adoption, monetisation, conversion, profitability, customer experience and successful market engagement, ensuring our digital capabilities continue to innovate and evolve to deliver meaningful business outcomes.

We’re not here to sell you a job. We’re here to invite you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening. If you’re passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real impact.

Why You’ll Love Working Here

• Hybrid working.
• Business Resource Groups supporting inclusion and belonging.
• Clear progression paths and benchmarked salaries.
• A culture that values every voice and celebrates diverse perspectives.

These values drive everything we do, they’re not just posters on the wall:

• Own it
• Grow and Win
• Dare to Go
• Do the Right Thing

We believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility.

What you’ll be doing

• PartnerFirst leadership
• Define and evolve the key pillars of the PartnerFirst transformation across Europe.
• Ensure continuous execution of a compelling and competitive PartnerFirst value proposition and digital experience.
• Partner closely with IT, Digital BU, regional digital leaders and central Marketing to align vision, strategy, market positioning and delivery.
• Establish clear governance and business workstreams to drive ongoing evolution and innovation across the organisation.
• Build and lead a forum of platform experience leaders to share best practice and drive a cohesive UX and design approach.
• eCommerce strategy & execution
• Develop and lead the commercial strategy for the European eCommerce platform.
• Drive improved CSAT, utilisation, monetisation, conversion and profitability.
• Partner with IT leadership to align development, UX, product management and analytics with platform strategy and benefits focus.
• Influence regional e-business and marketing teams to increase platform adoption, user sessions and digital revenue.
• Govern new development requests to ensure they are harmonised, within budget and deliver material impact on schedule.
• Executive engagement
• Report progress, challenges and outcomes to senior executives.
• Act as a visible advocate for platform strategy and value across the wider business.
• Ensure clarity of project status and support executive engagement around any risks and issues on planning and delivery.

What you’ll bring

• Really relevant professional experience.
• Experience leading teams and influencing senior stakeholders.
• Strong understanding of some, or all, of the following: IT industry, eCommerce, digital platforms, project management, customer experience, marketing and monetisation.
• A strategic, commercial mindset with the ability to translate vision into execution.
• Confidence operating in complex, matrixed, international environments.

If you’re excited by shaping strategy at scale, building meaningful partnerships and leading teams through trust and collaboration, apply now and let’s do great things together.

Key Skills

• Analytics
• Business
• Collaboration
• Customer Experience (CX)
• Design
• E-Commerce
• Ecommerce Platforms
• Leadership
• Marketing
• Monetization
• Product Development
• Strategy and Execution
• User Experience (UX)

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!