At a Glance
- Tasks: Drive customer success and build lasting partnerships in the Wireless category.
- Company: Join TD SYNNEX, a leader in retail partnerships with a culture of trust and collaboration.
- Benefits: Enjoy hybrid working, private healthcare, and unique paid time off for special moments.
- Other info: Be part of a diverse team that values every voice and promotes sustainability.
- Why this job: Make a real impact by fostering relationships and driving growth in a dynamic environment.
- Qualifications: Strong communication skills and experience in Amazon account management are essential.
The predicted salary is between 36000 - 60000 £ per year.
Drive customer success. Build lasting partnerships. Deliver real impact! At TD SYNNEX, we’re looking for a Partner Success Manager to own and grow the Wireless category for our Amazon retail business. You’ll be the internal champion for customer satisfaction, uncovering new opportunities and driving growth across this category. If you thrive on proactive engagement, solution-based conversations, and building trusted relationships, this is your chance to make a meaningful impact.
We’re not here to sell you a job. We’re here to invite you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening. If you’re passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real difference.
Why You’ll Love Working Here
- Hybrid working.
- Private healthcare, matched pension, enhanced parental & family leave.
- “Moments that matter” paid time off (yes, even for your pet’s birthday).
- Four Business Resource Groups supporting inclusion and belonging.
- Clear progression paths and benchmarked salaries.
- Sustainability - we’re building a greener future.
- A culture that values every voice and celebrates diverse perspectives.
These values drive everything we do; they’re not just posters on the wall:
- Own it
- Grow and Win
- Dare to Go
- Do the Right Thing
We believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility. We’re proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask.
What You’ll Be Doing
- Manage and grow our wireless portfolio within our largest retail partner.
- Serve as the primary point of contact for vendors and Amazon brand specialists.
- Lead weekly alignment calls and collaborate cross-functionally with Category and Purchasing teams.
- Maintain healthy inventory levels and support ASIN housekeeping, BTR, and Vendor Central reporting.
- Develop and implement strategies to boost performance and achieve revenue and profit targets.
- Drive pricing management as a key lever for success.
- Deliver forward-thinking Amazon promotional campaigns and Quarterly Business Review (QBR) planning.
- Engage face-to-face with vendors and customers to build lasting relationships.
- Achieve quarterly targets based off annual operating plan.
What You’ll Bring
- Excellent organisational, relationship-building, and communication skills.
- Proven track record of delivering results, including revenue and profit growth.
- Experience in Amazon account management and e-commerce operations.
- Skilled in pricing strategy and performance optimisation.
- Strong collaboration skills across cross-functional teams.
- Proficient in MS Excel and SAP (not essential but bonus points if you do).
- A customer-first mindset and a passion for driving success.
If you’re excited by the idea of building meaningful partnerships while contributing to a team that grows through trust and collaboration, apply now and let’s do great things together.
Key Skills
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
Partner Success Manager - Retail in Basingstoke employer: TD Synnex
At TD SYNNEX, we pride ourselves on fostering a vibrant work culture that champions collaboration, trust, and transparency. As a Partner Success Manager in the retail sector, you'll enjoy hybrid working arrangements, comprehensive benefits including private healthcare and enhanced parental leave, and clear pathways for career progression. Our commitment to sustainability and diversity ensures that every voice is valued, making this an exceptional place to grow both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Success Manager - Retail in Basingstoke
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read up on their values, and see how they engage with their community. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You want to be able to clearly articulate how your skills align with the role of Partner Success Manager. Think about specific examples from your past experiences that demonstrate your ability to drive customer success and build lasting partnerships.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. This can give you valuable insights and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role and mentioning something specific from your conversation can leave a lasting impression. Plus, it shows that you’re proactive and genuinely interested in the position.
We think you need these skills to ace Partner Success Manager - Retail in Basingstoke
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about building partnerships and driving customer success. Use examples from your past experiences that highlight your passion for collaboration and results.
Tailor Your Application:Make sure to customise your application to fit the Partner Success Manager role. Highlight your experience in Amazon account management and e-commerce operations, and don’t forget to mention any relevant skills like pricing strategy and performance optimisation. We love seeing how you align with our values!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow. Use bullet points if necessary to break down your achievements and skills, making it easier for us to see why you’re a great fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for in a Partner Success Manager!
How to prepare for a job interview at TD Synnex
✨Know Your Stuff
Before the interview, dive deep into TD SYNNEX and their Wireless category. Understand their values, recent achievements, and how they operate within the Amazon retail space. This knowledge will help you connect your experience to their needs and show that you're genuinely interested.
✨Showcase Your Relationship Skills
As a Partner Success Manager, building relationships is key. Prepare examples of how you've successfully managed partnerships in the past. Highlight your communication skills and how you've navigated challenges to maintain strong connections with vendors or clients.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing inventory levels or driving pricing strategies. Think through potential scenarios beforehand and be ready to discuss your thought process and the outcomes of your actions.
✨Emphasise Your Customer-First Mindset
TD SYNNEX values a customer-first approach. Be prepared to discuss how you've prioritised customer satisfaction in your previous roles. Share stories that demonstrate your commitment to understanding customer needs and delivering results that exceed expectations.
