At a Glance
- Tasks: Drive customer success by building partnerships and expanding our network.
- Company: Join a dynamic team at TD SYNNEX, where collaboration thrives.
- Benefits: Enjoy hybrid working, private healthcare, and unique paid time off.
- Other info: Embrace diversity and grow your career with us!
- Why this job: Make a real impact while fostering meaningful relationships in a supportive culture.
- Qualifications: Strong communication skills and a passion for building connections are key.
The predicted salary is between 40000 - 50000 £ per year.
Strengthen every partnership. Build with intention. Drive customer success! The Customer Success Manager will be responsible for driving new business opportunities and expanding our partner and end customer network. You’ll manage quotes, close orders, and drive sales across a targeted set of products, building strong relationships with customers and partners while delivering tailored solutions that make a real impact.
We’re not here to sell you a job. We’re here to invite you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening. If you’re passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real impact.
Why You’ll Love Working Here
- Hybrid working.
- Private healthcare, matched pension, enhanced parental & family leave.
- “Moments that matter” paid time off (yes, even for your pet’s birthday).
- Four Business Resource Groups supporting inclusion and belonging.
- Clear progression paths and benchmarked salaries.
- Sustainability - we’re building a greener future. We’ve reduced energy consumption in our UK offices by 19.2% year-on-year - it’s not just a goal, it’s a commitment.
- A culture that values every voice and celebrates diverse perspectives.
These values drive everything we do, they’re not just posters on the wall:
- Own it
- Grow and Win
- Dare to Go
- Do the Right Thing
We believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility. We’re proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask.
What You’ll Be Doing
- Identify and pursue new business opportunities within the partner base.
- Proactively recruit new partners and expand the partner network.
- Execute strategic programmes to drive partner engagement and growth.
- Support the awareness and delivery of funded solutions that align with end customers needs and business objectives.
- Build and maintain strong relationships with partners and key stakeholders.
- Collaborate with internal teams to ensure seamless delivery of solutions.
- Monitor and report on sales performance and programme effectiveness.
- Deliver exceptional Proof of Execution (POE) to management.
- Stay up-to-date with industry trends and Microsoft product developments.
What You’ll Bring
- Strong communication and relationship-building skills.
- Excellent telephone manner and attention to detail.
- Strategic mindset and commercial awareness.
- A growth mindset and a drive to learn, improve, and make a difference.
- Comfortable working cross-functionally and managing multiple priorities.
- Tech experience helps — but curiosity and adaptability matter more.
If you’re excited by the idea of building meaningful partnerships while contributing to a team that grows through trust and collaboration, apply now and let’s do great things together.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
Customer Success Manager - Microsoft CSP in Basingstoke employer: TD Synnex
At TD SYNNEX, we pride ourselves on fostering a collaborative and inclusive work culture that values curiosity and diverse perspectives. As a Customer Success Manager, you'll enjoy hybrid working, comprehensive benefits including private healthcare and enhanced parental leave, and clear pathways for career progression. Our commitment to sustainability and community engagement, alongside our core values of trust and accountability, make us an exceptional employer where you can truly make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Microsoft CSP in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TD Synnex. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TD Synnex before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - Microsoft CSP in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TD Synnex:Your cover letter is your chance to shine! Tell us why you want to work at TD Synnex specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TD Synnex!
How to prepare for a job interview at TD Synnex
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
