At a Glance
- Tasks: Deliver top-notch customer service and manage after-sales queries with a proactive approach.
- Company: Join TD SYNNEX, a company that values curiosity and diverse perspectives.
- Benefits: Enjoy hybrid working, private healthcare, and unique paid time off for special moments.
- Other info: Be part of a culture that celebrates every voice and offers clear career progression.
- Why this job: Make a meaningful impact while building relationships and solving problems.
- Qualifications: Passion for customer care, strong communication skills, and attention to detail.
The predicted salary is between 25000 - 32000 £ per year.
Become a Customer Service Executive at TD SYNNEX! We’re looking for a proactive and detail‑focused Customer Service Executive to deliver industry‑leading support to our customers. In this role, you’ll manage after‑sales queries - including delivery issues, and order‑related questions, ensuring every customer feels supported, valued, and confident in their partnership with TD SYNNEX.
We’re not here to sell you a job. We’re here to welcome you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening. If you’re passionate about problem‑solving, building relationships, and delivering exceptional service with accountability and clear communication, this role offers the opportunity to make a meaningful impact.
Why You’ll Love Working Here
- Hybrid working
- Private healthcare, matched pension, enhanced parental & family leave
- Moments that matter paid time off (yes, even for your pet’s birthday)
- Four Business Resource Groups that champion inclusion and belonging
- Clear progression paths and benchmarked salaries
- Sustainability commitment: 19.2% year‑on‑year reduction in UK office energy consumption
- A culture that values every voice and celebrates diverse perspectives
Our values guide everything we do — they’re not just posters on a wall:
- Own It
- Grow and Win
- Dare to Go
- Do the Right Thing
We’re proud to be a Disability Confident Employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just let us know.
What You’ll Be Doing
- Your purpose is to provide industry‑leading customer service by managing after‑sales enquiries accurately, professionally, and with a focus on continuous improvement.
- Investigate, advise on, and resolve after‑sales queries and delivery‑related issues
- Act as the primary contact for customers, ensuring every query is managed through to resolution
- Own and progress all cases within agreed service levels
- Follow company policies, procedures, and delegation of authority when handling delivery situations
- Improve efficiencies in query handling and deliveries, helping reduce credit notes and minimise losses
- Highlight root‑cause issues and support the business in addressing them
- Promote the use of TD SYNNEX’s e‑Business customer service tools
- Support colleagues, contribute to shared goals, and maintain a strong team ethic
- Uphold TD SYNNEX values in all actions and decisions
- Support with additional duties as required
- Above all, you’ll act as an advocate for the customer, ensuring their experience is smooth, supportive, and solutions‑focused.
What You’ll Bring
- Prior experience in business or customer service environments
- Strong attention to detail and high levels of accuracy
- Customer‑first mindset with excellent relationship‑building skills
- Clear, confident communication (Verbal and Written)
- Excellent organisation and time‑management abilities
- Proven experience working effectively in a team
- Working knowledge of Excel and Word (SAP R3 experience is desirable)
- A proactive, positive approach and willingness to learn
If you’re excited by the idea of supporting customers and contributing to a team built on trust, collaboration, and shared values, apply now and let’s do great things together.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
Customer Service Executive in Basingstoke employer: TD Synnex
At TD SYNNEX, we are committed to fostering a dynamic work environment that champions collaboration, innovation, and personal growth. Our hybrid working model, comprehensive benefits including private healthcare and enhanced parental leave, and a strong focus on sustainability make us an exceptional employer. Join us in a culture that values every voice and celebrates diverse perspectives, where you can truly make a meaningful impact while advancing your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TD Synnex. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TD Synnex before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TD Synnex:Your cover letter is your chance to shine! Tell us why you want to work at TD Synnex specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TD Synnex!
How to prepare for a job interview at TD Synnex
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
