Responsable du service Innovation Numérique et Projets (h/f) in Basingstoke, Hampshire

Help Shape Seamless Digital Experiences for Customers Across EuropeAre you passionate about technology, customer experience, and solving problems collaboratively? We're looking for a customer focused Ecommerce integration specialist to support customers as they transition to electronic platforms and digital solutions, helping to deliver smooth integrations, improved efficiency, and an exceptional customer experience.Working closely with customers, IT teams, operations, and commercial stakeholders, you'll play a key role in onboarding, testing, supporting, and continuously improving our digital and e-commerce solutions.If you’re passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real impact.Hybrid working.Private healthcare, matched pension, enhanced parental & family leave“Moments that matter” paid time off (yes, even for your pet’s birthday)Four Business Resource Groups supporting inclusion and belonging.Sustainability - we’re building a greener future. We’re proud to be a Disability Confident employer and welcome applicants from all backgrounds. What You'll Be DoingAct as the primary point of contact for customers implementing TD SYNNEX digital trading and integration solutions.Support customers in transitioning from manual or legacy processes to electronic platforms and digital solutions.Collaborate with customer stakeholders, IT, operations, and commercial teams to successfully deliver integration projects.Configure, test, and validate customer integrations, including EDI, API, XML, and web portal solutions.Troubleshoot technical and process-related issues during implementation and rollout phases.Deliver customer training, onboarding, and adoption workshops to maximise the successful use of electronic solutions.Provide ongoing technical guidance and support, acting as a trusted advisor throughout the customer integration journey.Create and maintain technical documentation, interface specifications, customer implementation guides, and support materials.Identify opportunities to improve customer processes through greater automation and digital adoption.Support continuous improvement initiatives across digital, e-commerce, and customer integration services.Undertake additional project and operational activities as required.This is a customer-facing role and does not include people management responsibilities.What You'll BringStrong customer focus with a commitment to delivering exceptional service.Experience working in customer integration, e-commerce, technical support, digital transformation, or systems-related roles.Understanding of electronic integration technologies such as EDI, API, XML, or similar data exchange solutions.Experience managing customer onboarding, implementation, or integration projects would be advantageous.If you're excited about helping customers embrace digital solutions and want to be part of a collaborative team where you can learn, grow, and make a real impact, we'd love to hear from you.These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.Diversity, Equity & Inclusion: It’s not just a phrase to us; Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.Network with other new co-workers within your first 30 days through our onboarding program.Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. SummaryLocation: Basingstoke, United KingdomType: Full time