At a Glance
- Tasks: Manage and grow partnerships while driving customer success and delivering impactful results.
- Company: Join TD SYNNEX, a leader in fostering collaboration and innovation.
- Benefits: Enjoy hybrid working, private healthcare, and unique paid time off for special moments.
- Other info: Be part of a diverse culture that values every voice and promotes sustainability.
- Why this job: Make a real difference by building meaningful relationships and driving growth.
- Qualifications: Strong communication skills and experience in account management and e-commerce.
The predicted salary is between 35000 - 42000 £ per year.
Drive customer success. Build lasting partnerships. Deliver real impact! At TD SYNNEX, we're looking for an Account Manager to co-own and grow some of our largest accounts. You'll be the internal champion for customer satisfaction, uncovering new opportunities and driving growth across a defined set of mid-sized partners. If you thrive on proactive engagement, solution-based conversations, and building trusted relationships, this is your chance to make a meaningful impact.
We're not here to sell you a job. We're here to invite you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening. If you're passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real difference.
Why You'll Love Working Here
- Hybrid working.
- Private healthcare, matched pension, enhanced parental & family leave.
- "Moments that matter" paid time off (yes, even for your pet's birthday).
- Four Business Resource Groups supporting inclusion and belonging.
- Clear progression paths and benchmarked salaries.
- Sustainability - we're building a greener future. We've reduced energy consumption in our UK offices by 19.2% year-on-year - it's not just a goal, it's a commitment.
- A culture that values every voice and celebrates diverse perspectives.
These values drive everything we do; they're not just posters on the wall:
- Own it
- Grow and Win
- Dare to Go
- Do the Right Thing
We believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility. We're proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask.
What You'll Be Doing
- Manage and grow a portfolio of mid-sized partners.
- Serve as the primary point of contact for customers and vendors.
- Lead weekly alignment calls and collaborate cross-functionally with Category and Purchasing teams.
- Maintain healthy inventory levels and support Vendor Central reporting.
- Develop and implement strategies to boost performance and achieve revenue and profit targets.
- Drive pricing management as a key lever for success.
- Engage face-to-face with vendors and customers to build lasting relationships.
- Maintain accurate pipelines and CRM data for visibility and continuity.
What You'll Bring
- Excellent organisational, relationship-building, and communication skills.
- Proven track record of delivering results, including revenue and profit growth.
- Experience in account management and e-commerce operations.
- Skilled in pricing strategy and performance optimisation.
- Strong collaboration skills across cross-functional teams.
- A customer-first mindset and a passion for driving success.
If you're excited by the idea of building meaningful partnerships while contributing to a team that grows through trust and collaboration, apply now and let's do great things together.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don't meet every single requirement? Apply anyway. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
Locations
Partner Success Manager - Retail in Basingstoke, Hampshire employer: TD Synnex
At TD SYNNEX, we are committed to fostering a dynamic work environment that champions collaboration, innovation, and personal growth. Our hybrid working model, comprehensive benefits including private healthcare and enhanced parental leave, and a strong focus on sustainability make us an exceptional employer. Join us in a culture that values every voice and celebrates diverse perspectives, where you can truly make a meaningful impact while advancing your career.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Success Manager - Retail in Basingstoke, Hampshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TD Synnex. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TD Synnex before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Partner Success Manager - Retail in Basingstoke, Hampshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TD Synnex:Your cover letter is your chance to shine! Tell us why you want to work at TD Synnex specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TD Synnex!
How to prepare for a job interview at TD Synnex
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
