At a Glance
- Tasks: Deliver exceptional customer service and support sales targets in a dynamic retail environment.
- Company: Join TD SYNNEX, a leader in tech distribution with a commitment to diversity and inclusion.
- Benefits: Enjoy private healthcare, increased holiday entitlement, and a hybrid working environment.
- Other info: Opportunities for career advancement and participation in community initiatives.
- Why this job: Be part of a team that values your voice and encourages personal and professional growth.
- Qualifications: Experience in fast-paced sales or service environments with strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
At TD SYNNEX we are dedicated to staying ahead of the curve and embracing change that will shape the future. We believe in empowering our people, providing autonomy and delivering excellent customer service to drive progress and redefine what's possible.
We prioritise the wellbeing, growth, and inclusivity of our diverse workforce. Joining our team requires your dedication to being part of a company with an unwavering commitment to our values of inclusion, collaboration, integrity and excellence, fostering a supportive work environment in which every voice is valued, and ideas are encouraged to flourish.
We are both passionate about our people and about the environment. Year-on-year we have reduced energy consumption in our UK offices by 19.2% - all of which means less carbon footprint and a more efficient TD SYNNEX UK&I.
If you are as excited as we are to be part of shaping our future business and will live by all of our core values we’d like to hear from you.
As a Service Delivery Executive you will join our current co-workers in providing an exceptional customer experience, while allowing you the opportunity to grow your career within Distribution.
We can offer you:
- A value-based culture - all of our co-workers commit to living by our shared core values bringing everyone together in an inclusive culture with a real sense of community.
- Outstanding benefits package including private healthcare, holiday purchase scheme, increased holiday entitlement with service and additional 'moments that matter' paid time off.
- Enhanced maternity and family leave.
- Benchmarked salary and progression paths.
- Hybrid working environment.
- Employee Assistance Programme.
Job Purpose: Delivering an exceptional level of customer satisfaction for key accounts, whilst supporting the achievement of sales targets and other related key performance indicators.
Responsibilities:
- Confirm and process purchase orders accurately and within agreed SLA’s, checking requirements and pricing are correct.
- Interact with TD SYNNEX logistics centre to ensure customer requirements are met in full obtaining delivery slots.
- Daily routine of checking and confirming that deliveries have been successfully made and if required taking corrective action immediately.
- Work with product marketing and vendors to obtain product specification detail, upload and manage this information accurately in to customer portals in the defined SLA’s.
- Support Account Directors as required to successfully manage the customer relationship.
- Work closely with Merchandise planners, supporting them in their daily role.
- Timely and accurate completion of essential reporting, profiling and general administration of the CRM system.
- Effectively manage all incoming communication from the customer including telephone, email and system messaging.
- Escalate issues in a timely manner.
Knowledge Skills and Experience:
- Experience working in a fast paced Sales or Service environment.
- Process driven and results oriented.
- Good planning and organising skills.
- Excellent communication skills (verbal, written and face-to-face).
- Demonstrate a high level of initiative.
- Ability to work proactively with minimum supervision.
- Show a high degree of professionalism.
- Excellent telephone manner.
- Customer focused.
- Exceptional attention to detail.
- Previous experience of CRM systems and SAP would be preferable.
- Intermediate to Advanced level Excel skills is desirable.
At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required.
We value the difference that you bring and offer a culture for you to thrive and succeed.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognised as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
#LI-CG1
Key Skills
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
#J-18808-LjbffrService Delivery Executive - Retail in Basingstoke employer: TD SYNNEX UK&I
At TD SYNNEX, we pride ourselves on being an exceptional employer that champions a value-based culture, prioritising inclusivity and employee wellbeing. Our commitment to professional growth is evident through tailored development programmes and a supportive hybrid working environment, all while contributing to a sustainable future with reduced carbon footprints in our UK offices. Join us to be part of a community where your voice matters and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Executive - Retail in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current employees at TD SYNNEX on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Service Delivery Executive role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Make sure you can demonstrate how your skills align with their commitment to inclusion, collaboration, and customer service.
✨Tip Number 3
Practice your communication skills! Since this role is all about delivering exceptional customer satisfaction, being able to articulate your thoughts clearly and confidently will set you apart.
✨Tip Number 4
Don’t hesitate to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the TD SYNNEX team.
We think you need these skills to ace Service Delivery Executive - Retail in Basingstoke
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and contributing to our mission of delivering exceptional customer service.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the job description. We love seeing how your skills match what we're looking for, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TD SYNNEX UK&I
✨Know the Company Values
Before your interview, take some time to understand TD SYNNEX's core values of inclusion, collaboration, integrity, and excellence. Think about how your own values align with theirs and be ready to share examples that demonstrate your commitment to these principles.
✨Showcase Your Customer Service Skills
As a Service Delivery Executive, customer satisfaction is key. Prepare specific examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you effectively managed customer relationships.
✨Be Process-Driven
Since the role requires a process-driven approach, come prepared to discuss how you manage tasks efficiently. You might want to share your strategies for planning and organisation, especially in fast-paced environments, to show you can handle the demands of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use (like CRM systems and SAP), or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
