At a Glance
- Tasks: Provide a welcoming front of house service and support the facilities team.
- Company: Join TD SYNNEX, a leader in tech innovation and inclusivity.
- Benefits: Enjoy private healthcare, increased holiday entitlement, and paid time off for special moments.
- Other info: Opportunities for career growth and professional development await you.
- Why this job: Be part of a diverse team that values your voice and ideas.
- Qualifications: Good communication skills and a willingness to help are essential.
The predicted salary is between 27800 - 30000 £ per year.
At TD SYNNEX we are dedicated to staying ahead of the curve and embracing technologies that will shape the future. We are seeking an exceptional talent to join us in our Facilities team, to provide an efficient, professional and courteous front of house service connected with all visitors, vendors, employees and callers, performing reception duties alongside facilities administration and supporting the wider facilities team. We prioritise the wellbeing, growth, and inclusivity of our diverse workforce, joining our team requires your dedication to being part of a company with an unwavering commitment to our values of inclusion, collaboration, integrity and excellence, fostering a supportive work environment in which every voice is valued, and ideas are encouraged to flourish.
We can offer you:
- Outstanding benefits package including private healthcare, holiday purchase scheme, increased holiday entitlement with service, enhanced maternity and family leave and additional 'moments that matter' paid time off.
- Benchmarked salary and progression paths.
Responsibilities:
- Ensure the reception desk and Switchboard are manned at all times to ensure that visitors/callers are greeted promptly.
- Welcome visitors in a professional manner, assist them to “sign in/out”, ensuring they are aware of the company evacuation procedure.
- Switchboard - answering incoming calls and redirecting accurately.
- Oversee access control system, maintain stocks of the equipment required to produce those passes.
- Manage DESANA off site resource token booking system.
- Ensure that stationery stocks and front of house consumables are maintained.
- Monitoring and completing worklogs.
- Record and maintain Facilities records and spreadsheets.
- Log accident and incident reports.
- Ensure all health and safety boards are up to date.
- Raising PO’s and reviewing, recording and approving invoices in SAP.
- Checking and actioning SHINE DSE system.
- Demonstrate teamwork by co-operating and assisting colleagues as needed.
Knowledge Skills and Experience:
- Previous receptionist/facilities experience is desirable but not essential.
- A willingness to help and a team player who enjoys being part of a busy team.
- Good working knowledge of MS Office tools (Outlook, Excel, Word).
- Good attention to detail.
- Excellent communication skills.
- Professional attitude.
This role will be based on site 5 days per week in Basingstoke. At TD SYNNEX we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required. We value the difference that you bring and offer a culture for you to thrive and succeed.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
Front of House - Reception in Basingstoke employer: TD SYNNEX UK&I
At TD SYNNEX, we pride ourselves on being an excellent employer that champions diversity and inclusion, ensuring every voice is valued. Our vibrant work culture fosters collaboration and innovation, offering meaningful growth opportunities through peer-led communities and comprehensive onboarding programs. Located in a dynamic environment, we encourage our employees to engage with their local communities while driving impactful change together.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House - Reception in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TD SYNNEX UK&I. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TD SYNNEX UK&I before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House - Reception in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TD SYNNEX UK&I:Your cover letter is your chance to shine! Tell us why you want to work at TD SYNNEX UK&I specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TD SYNNEX UK&I!
How to prepare for a job interview at TD SYNNEX UK&I
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.