At a Glance
- Tasks: Lead technical delivery of IT services and support for enterprise-grade infrastructure.
- Company: Join a leading tech company with a focus on innovation and customer satisfaction.
- Benefits: Global reach, career growth, well-being programmes, and an inclusive culture.
- Other info: Diversity and collaboration are at the heart of our community.
- Why this job: Shape the future of IT services while building strong customer relationships.
- Qualifications: Proven management experience in IT services and strong technical background required.
The predicted salary is between 55000 - 65000 € per year.
Job Purpose
Lead the technical delivery of customer-facing support and managed IT services across enterprise-grade infrastructure, ensuring exceptional service quality, customer satisfaction, and compliance with vendor collaboration programmes.
Key Responsibilities
- Customer‑Focused Service Delivery
- Deliver exceptional technical support and managed services to external customers.
- Act as a senior escalation point for complex technical issues, ensuring swift and effective resolution.
- Build and maintain strong customer relationships, fostering trust and long‑term partnerships.
- Team Leadership & Management
- Lead, mentor, and develop Level 2+ technical engineers, promoting a culture of accountability, innovation, and excellence.
- Conduct regular performance reviews and create tailored professional development plans.
- Align team objectives with customer needs and the organisation’s strategic goals.
- Enterprise Infrastructure Oversight
- Manage support for enterprise‑grade technologies including firewalls, storage systems, virtual machines, and cloud infrastructure.
- Ensure systems are maintained to the highest standards of reliability and security.
- Vendor Collaboration & Programme Compliance
- Maintain technical alignment with vendor collaboration programmes.
- Ensure certification standards and performance metrics are met or exceeded.
- Leverage vendor partnerships to enhance service offerings and technical capabilities.
- Service Development & Deployment
- Collaborate with the services product team and vendors to design and launch new support and managed services.
- Provide technical input to ensure operational feasibility and customer value.
- Lead the rollout of new services, ensuring engineering teams are trained and delivery standards are met.
- Operational Excellence
- Monitor performance against SLAs and KPIs, driving continuous improvement.
- Implement best practices and SOPs to ensure consistent service quality.
- Identify and mitigate operational inefficiencies and risks.
- Strategic Contribution
- Work with leadership to shape service strategy and innovation.
- Provide insights and recommendations to enhance customer experience and delivery models.
Essential Qualifications
- Proven management experience leading technical teams in IT services or infrastructure support.
- Strong technical background in enterprise IT systems (firewalls, storage, virtualisation, cloud platforms).
- Excellent time management and prioritisation skills.
- Strong communication and interpersonal skills, with the ability to influence at all levels.
- Experience with Power BI and Excel for data analysis and reporting.
- High attention to detail and accuracy.
- Customer‑focused mindset with a track record of delivering service excellence.
Preferred Qualifications
- Knowledge of the organisation’s product and technology portfolio.
- IT industry knowledge – channel, vendors, programmes, and competitive landscape.
- Commercial or product experience in a technology business (distribution or vendor experience advantageous).
Benefits
- Global reach, local impact – work with leading technology brands and customers worldwide.
- Career growth – access to training, certifications, and leadership development programmes.
- Innovative environment – be part of a team shaping the future of IT services.
- Inclusive culture – diversity, collaboration, and respect are valued.
- Elective benefits tailored to your country to best accommodate your lifestyle.
- Well‑being programmes – financial, physical, and mental health support.
- Diversity, equity, and inclusion initiatives to foster a supportive community.
- Networking opportunities – connect with peers and participate in community events.
Don’t meet every single requirement? Apply anyway. We encourage you to apply if you are excited about working with our company and believe you are a good fit for this role.
Technical Practice Manager in Bracknell employer: TD SYNNEX UK&I
As a Technical Practice Manager, you will thrive in an innovative environment that values diversity and collaboration, working with leading technology brands on a global scale. Our commitment to employee growth is evident through access to training, certifications, and leadership development programmes, ensuring you can shape your career while delivering exceptional service to our customers. Join us to be part of a supportive community that prioritises well-being and fosters long-term partnerships with clients.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Practice Manager in Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend tech meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios related to enterprise IT systems. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a personal website that highlights your projects, achievements, and any relevant certifications. This gives potential employers a tangible sense of your skills and experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely excited about joining our team and contributing to our innovative environment.
We think you need these skills to ace Technical Practice Manager in Bracknell
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing technical teams and delivering exceptional customer service. We want to see how your skills align with the role of Technical Practice Manager!
Showcase Your Technical Skills:Don’t forget to mention your expertise in enterprise IT systems like firewalls, storage, and cloud platforms. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Highlight Leadership Experience:Since this role involves leading and mentoring a team, share examples of how you've successfully managed teams in the past. We love to see how you’ve fostered a culture of innovation and accountability!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TD SYNNEX UK&I
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise IT systems, especially firewalls, storage, virtualisation, and cloud platforms. Be ready to discuss how you've tackled complex technical issues in the past, as this will show your depth of understanding and experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and mentored technical teams before. Think about specific instances where you promoted accountability and innovation within your team. This will demonstrate your capability to lead Level 2+ engineers effectively.
✨Customer-Centric Mindset
Be ready to talk about how you've built strong customer relationships in previous roles. Share stories that highlight your commitment to exceptional service delivery and how you've resolved customer issues swiftly and effectively.
✨Data-Driven Decision Making
Familiarise yourself with Power BI and Excel, as these tools are crucial for data analysis and reporting. Prepare to discuss how you've used data to drive performance improvements and meet SLAs and KPIs in your past roles.
