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For Companies At a Glance
- Tasks: Lead technical delivery and manage IT services for enterprise-grade infrastructure.
- Company: Join TD SYNNEX, a global leader in technology distribution.
- Benefits: Enjoy career growth, training, and a supportive work environment.
- Why this job: Shape the future of IT services while making a real impact.
- Qualifications: Experience in managing technical teams and enterprise IT systems required.
- Other info: Be part of an inclusive culture that values diversity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Job Purpose
Lead the technical delivery of customer-facing support and managed IT services across enterprise-grade infrastructure, ensuring exceptional service quality, customer satisfaction, and compliance with vendor collaboration programmes. You will manage Level 2+ engineering teams responsible for supporting and maintaining critical IT systems— including firewalls, storage, virtual machines, and cloud platforms—while working closely with our services product team and technology vendors to design, develop, and deploy innovative service offerings.
Key Responsibilities
- Customer-Focused Service Delivery
Deliver exceptional technical support and managed services to external customers. Act as a senior escalation point for complex technical issues, ensuring swift and effective resolution. Build and maintain strong customer relationships, fostering trust and long-term partnerships. - Team Leadership & Management
Lead, mentor, and develop Level 2+ technical engineers, promoting a culture of accountability, innovation, and excellence. Conduct regular performance reviews and create tailored professional development plans. Align team objectives with customer needs and TD SYNNEX's strategic goals. - Enterprise Infrastructure Oversight
Manage support for enterprise-grade technologies including firewalls, storage systems, virtual machines, and cloud infrastructure. Ensure systems are maintained to the highest standards of reliability and security. - Vendor Collaboration & Programme Compliance
Maintain technical alignment with vendor collaborative programmes. Ensure certification standards and performance metrics are met or exceeded. Leverage vendor partnerships to enhance service offerings and technical capabilities. - Service Development & Deployment
Collaborate with the services product team and vendors to design and launch new support and managed services. Provide technical input to ensure operational feasibility and customer value. Lead the rollout of new services, ensuring engineering teams are trained and delivery standards are met. - Operational Excellence
Monitor performance against SLAs and KPIs, driving continuous improvement. Implement best practices and SOPs to ensure consistent service quality. Identify and mitigate operational inefficiencies and risks. - Strategic Contribution
Work with leadership to shape service strategy and innovation. Provide insights and recommendations to enhance customer experience and delivery models.
Knowledge, Skills & Experience
Proven management experience leading technical teams in IT services or infrastructure support. Strong technical background in enterprise IT systems (firewalls, storage, virtualisation, cloud platforms). Excellent time management and prioritisation skills. Strong communication and interpersonal skills, with the ability to influence at all levels. Experience with Power BI and Excel for data analysis and reporting. High attention to detail and accuracy. Customer-focused mindset with a track record of delivering service excellence.
Preferred
Knowledge of TD SYNNEX's product and technology portfolio. IT industry knowledge – channel, vendors, programmes, and competitive landscape. Commercial/product experience in a technology business (distribution or vendor experience advantageous).
Why Join TD SYNNEX
Global reach, local impact – work with leading technology brands and customers worldwide. Career growth – access to training, certifications, and leadership development programmes. Innovative environment – be part of a team shaping the future of IT services. Inclusive culture – we value diversity, collaboration, and respect.
About TD SYNNEX
At TD SYNNEX, we're more than a global distributor of technology – we're a trusted partner enabling innovation and growth for our customers and vendors across 100+ countries. With over 23,000 colleagues worldwide, we connect the world's leading IT solutions with the businesses that need them, delivering value through expertise, scale, and a passion for excellence. We believe in empowering our people, fostering collaboration, and driving continuous improvement. Joining TD SYNNEX means being part of a culture that values innovation, diversity, and career development – where your contribution helps shape the future of technology distribution and services.
Key Skills
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What's In It For You
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don't Meet Every Requirement? Apply Anyway
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
Technical Practice Manager in Basingstoke employer: TD SYNNEX UK&I
Contact Detail:
TD SYNNEX UK&I Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Practice Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Technical Practice Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to technical delivery and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've mentored teams and improved service delivery in past roles. Highlight specific examples where you’ve driven innovation or enhanced customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining TD SYNNEX and being part of our innovative culture.
We think you need these skills to ace Technical Practice Manager in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with enterprise IT systems and team leadership. We want to see how your skills align with the role of Technical Practice Manager!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve delivered exceptional service or led successful projects. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We value diversity and want to know what makes you unique, so don’t be afraid to express your passion for technology and customer service.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at TD SYNNEX UK&I
✨Know Your Tech Inside Out
As a Technical Practice Manager, you'll need to demonstrate a solid understanding of enterprise IT systems like firewalls, storage, and cloud platforms. Brush up on these technologies and be ready to discuss your experience with them in detail.
✨Showcase Your Leadership Skills
This role involves leading Level 2+ engineering teams, so be prepared to share examples of how you've successfully managed and mentored teams in the past. Highlight your approach to fostering a culture of accountability and innovation.
✨Prepare for Customer-Focused Scenarios
Since customer satisfaction is key, think of specific instances where you've delivered exceptional service or resolved complex technical issues. Be ready to explain how you build and maintain strong customer relationships.
✨Align with Company Values
TD SYNNEX values principles like collaboration and doing the right thing. Familiarise yourself with these values and think about how your personal work ethic aligns with them. This will show that you're not just a fit for the role, but also for the company culture.
