Customer Services Executive - 12 month Fixed Term Contract in Basingstoke

12 month Fixed Term Contract. Become a Customer Service Executive at TD SYNNEX! We're looking for a proactive, detail‑focused Customer Service Executive to deliver industry‑leading support to our customers. In this role, you'll manage after‑sales queries - specifically returns and delivery‑related issues - ensuring every customer feels supported, valued, and confident in their partnership with TD SYNNEX.

We're not here to sell you a job. We're here to welcome you into a culture that values curiosity, celebrates diverse perspectives, and believes great leadership starts with listening. If you're passionate about problem‑solving, building relationships, and delivering exceptional service with accountability and clear communication, this role offers the opportunity to make a meaningful impact.

Why You'll Love Working Here

• Our benefits matter - but what truly sets us apart is how we work together.
• We're big on trust, transparency, and creating moments that matter.
• Hybrid working
• Private healthcare, matched pension, enhanced parental & family leave
• Moments that matter paid time off (yes, even for your pet's birthday)
• Four Business Resource Groups that champion inclusion and belonging
• Clear progression paths and benchmarked salaries
• Sustainability commitment: 19.2% year‑on‑year reduction in UK office energy consumption
• A culture that values every voice and celebrates diverse perspectives

Our values guide everything we do - they're not just posters on a wall:

• Own It
• Grow and Win
• Dare to Go
• Do the Right Thing

We're proud to be a Disability Confident Employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just let us know.

What You'll Be Doing

Your purpose is to provide industry‑leading customer service by managing returns, delivery issues, and after‑sales enquiries accurately, professionally, and with a focus on continuous improvement.

You Will

• Investigate, advise on, and resolve after‑sales queries, specifically returns and delivery issues, acting as the primary contact for customers.
• Own, respond to, and ensure progression of all queries within agreed service levels.
• Follow company policies, procedures, and delegation of authority when handling delivery or return scenarios.
• Improve efficiencies in query handling, returns, and deliveries - helping minimise credit notes and reduce losses.
• Highlight root‑cause issues and support the business in addressing them.
• Promote the use of TD SYNNEX's eBusiness customer service tools.
• Support teammates and contribute to shared goals with a strong team‑focused mindset.
• Uphold TD SYNNEX values in all actions and decisions.
• Provide additional support and carry out ad hoc duties as required.

Above all, you'll act as a strong advocate for the customer - ensuring every interaction is smooth, supportive, and solutions‑focused.

What You'll Bring

We're not looking for perfection - we're looking for passion, purpose, and a commitment to excellent customer care.

• Prior experience in business or customer service processes
• Proven success working in a team environment
• Strong attention to detail and high accuracy
• Customer‑focused approach with excellent relationship‑building skills
• Clear, confident communication (verbal and written)
• Excellent organisation, time‑management, and prioritisation abilities
• Working knowledge of Excel and Word
• A proactive, positive attitude and willingness to learn

If you're excited by the idea of supporting customers and contributing to a team built on trust, collaboration, and shared values, apply now and let's do great things together.

Key Skills

At TD SYNNEX, our values guide everything we do. Together, we own it, we dare to go, we grow and win, and above all, we do the right thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on‑demand courses.
• Elevate Your Personal Well‑Being: Boost your financial, physical, and mental well‑being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer‑to‑peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co‑workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer‑led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!