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- Tasks: Lead a dynamic team to deliver innovative marketing programs across Europe.
- Company: Join TD SYNNEX, the world's largest IT distributor, with a diverse workforce of 22,000.
- Benefits: Enjoy hybrid work, comprehensive health benefits, and continuous learning opportunities.
- Why this job: Be part of a supportive culture that values diversity and personal growth.
- Qualifications: 10-15 years in marketing operations with strong leadership and analytical skills required.
- Other info: We embrace diversity and encourage everyone to apply, even if you don't meet every requirement.
The predicted salary is between 54000 - 84000 £ per year.
Why Choose TD SYNNEX: As a Fortune 500 global corporation, operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. Our mission is to provide top-notch technology solutions, empowering businesses and individuals to navigate the digital world safely and efficiently. At our core, we’re a company that cares and we’re committed to being a diverse, inclusive employer of choice and a good corporate citizen. Our employees tell us TD SYNNEX is a great place to work due to the strong team environments, the family feel to the organisation, the flexibility available and the caring and supportive nature of our managers and colleagues. We all pitch in to assist others as needed! We also offer great learning opportunities to grow professionally and personally through dedicated learning platforms, focused development plans and from your colleagues.
Job Purpose: This leadership role is responsible for the delivery of digitally led, data-driven marketing programs across Europe. The successful candidate will oversee a team of approximately 35 professionals, ensuring the operational excellence, efficiency, and effectiveness of campaign execution. A key part of the role includes working within a shared services model, driving collaboration across teams and aligning marketing execution with strategic business goals.
Key Responsibilities:- Lead the planning, execution, and delivery of marketing programs for vendors and clients, ensuring they are on time, on budget, and aligned with brand and business goals.
- Manage the operational performance of service delivery teams, maintaining high standards of quality, efficiency, and customer satisfaction.
- Ensure optimal resource utilization and manage budgets effectively to drive cost-efficiency and value for money.
- Continuously improve service processes and workflows, leveraging data and insights to inform decisions and drive operational innovation.
- Design and evolve the shared services delivery model to enhance consistency, scalability, and efficiency across regions and functions.
- 10–15 years of relevant professional experience in marketing operations, program delivery, or related fields.
- 5–8 years of direct people management experience.
- Experience in marketing agencies, shared service environments or business/operational excellence functions.
- Strong commercial and analytical mindset, with the ability to align execution to business impact.
- Excellent communication, stakeholder management, and leadership skills.
What do we offer: Hybrid work. We value continuous learning and provide a clear progression plan. We provide comprehensive benefits including health insurance, paid leave, retirement plans, and more.
At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent, and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required.
Key Skills:- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
Service Delivery & Operations Director employer: TD SYNNEX Co.
Contact Detail:
TD SYNNEX Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery & Operations Director
✨Tip Number 1
Familiarise yourself with TD SYNNEX's mission and values. Understanding their commitment to diversity, inclusion, and community will help you align your approach during interviews and discussions, showcasing that you share their ethos.
✨Tip Number 2
Highlight your experience in managing teams and delivering marketing programs. Be prepared to discuss specific examples of how you've led teams to achieve operational excellence and how you’ve used data to drive decisions.
✨Tip Number 3
Network with current or former employees of TD SYNNEX on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your approach to continuous improvement and innovation in service delivery. Think about how you can leverage your past experiences to enhance efficiency and effectiveness in a shared services model.
We think you need these skills to ace Service Delivery & Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in marketing operations and people management. Use specific examples that demonstrate your ability to lead teams and deliver successful marketing programmes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your skills align with TD SYNNEX's mission and values, particularly around diversity and inclusion.
Highlight Leadership Experience: Given the leadership nature of the role, emphasise your direct people management experience. Provide examples of how you've successfully led teams and improved operational performance in previous roles.
Showcase Analytical Skills: Demonstrate your commercial and analytical mindset by including examples of how you've used data to drive decisions and improve service processes. This will show your alignment with the company's focus on data-driven marketing.
How to prepare for a job interview at TD SYNNEX Co.
✨Understand the Company Culture
Before your interview, take some time to research TD SYNNEX's company culture. They value diversity, inclusivity, and a supportive work environment. Be prepared to discuss how your values align with theirs and share examples of how you've contributed to a positive team atmosphere in the past.
✨Showcase Your Leadership Experience
As a Service Delivery & Operations Director, you'll be overseeing a large team. Highlight your direct people management experience and provide specific examples of how you've successfully led teams, improved operational performance, and driven collaboration across departments.
✨Demonstrate Analytical Skills
The role requires a strong commercial and analytical mindset. Be ready to discuss how you've used data to inform decisions and drive operational innovation in previous roles. Prepare to share specific metrics or outcomes that demonstrate your impact on business goals.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company's shared services delivery model, their approach to continuous improvement, and how they support employee development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
