Manager, Fraud Performance Management (US)-Defect Analysis in Wilmington

Work Location: Wilmington, Delaware, United States of America

Hours: 40

Pay Details: $91,000 - $145,600 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

The Manager, Fraud Performance Management – Defect Analysis is responsible for supporting gap and opportunity identification with the primary goal of continual business improvement. This role works closely with other Fraud partners supporting reporting efforts and tracking of initiatives.

• Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.
• Fraud Losses Management:

• Reviews fraud attacks to understand and address coverage gaps.
• Participates in quarterly and annual fraud loss forecasting exercises.
• Develops insights and rules to deliver fraud loss plan.
• Manages shifting network rules and liability requirements.
• Uncovers and resolves process gaps throughout the Bank.
• Provides alert support to address emerging threats.

• Manages strategy design and configuration in all fraud prevention platforms.
• Changes socialization and adherence to Change Management protocols.

• Participates in operational forecasting and capacity planning.
• Manages fraud case prioritization strategy to optimize return-on-investment.
• Effectively partners with Defect Managers to identify and remediate coverage gaps.

• Identifies and addresses key reporting needs required to manage fraud losses.
• Supports existing monitoring by refreshing reports when data or requirements change.

• Supports project intent and ongoing partner projects; provides risk identification and cost estimates.
• Leverages fraud expertise to help define fraud resilient products and processes.
• Ensures Fraud policy alignment and implementation.
• Provides monthly partner loss performance updates and participates in review sessions.

• Outlines data needs for rule-writing and effective management.
• Reviews and evaluates potential technology investments.
• Supports audit and regulatory requests (data or intent).

• Provides TD perspective at various industry forums.
• Manages day-to-day vendor management for various Fraud vendors.

Education & Experience:

• Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) is required.
• Master's Degree in a related discipline is preferred.
• 7+ years relevant experience.
• Knowledge of systems and processes is preferred.
• Experience with SQL/SAS/Data manipulation tools required.
• Previous experience with related fraud is preferred.
• Solid understanding of TD Products and Channels.
• People management experience is an asset.
• Strong interpersonal skills; comfortable interacting with team members of all levels.
• Ability to take initiative and work independently under tight timelines.
• Ability to effectively manage multiple projects and priorities simultaneously.

Customer Accountabilities:

• Understands and supports the Bank’s Customer Service Strategy.
• Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers.

Employee/Team Accountabilities:

• Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy.
• Supports the creation of goals and objectives for the business unit/function.
• Creates an extraordinary place to work — Advances and sustains a unique, inclusive culture that reflects TD’s diversity agenda.

Physical Requirements:

• Domestic Travel – Occasional.
• Performing sedentary work – Continuous.
• Responding quickly to sounds – Occasional.

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.