Assistant Store Manager (40) Swansea

Work Location: Swansea, South Carolina, United States of America

Hours: 40

Pay Details: $29.75 - $44.50

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience.

Depth & Scope:

• Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals.
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
• Leads the team in overseeing the most complex or diverse sales advice activities that entail complete multiple step processes that involve numerous systems, partners and complexity.
• Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations based on Customer needs.
• Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment.
• Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution.
• Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations.
• Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals.
• Actively participates in community events, promoting the TD Brand while servicing the needs of the community.

Education & Experience:

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and or sales in any capacity or equivalent.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Ability to manage competing priorities.
• Proficient in Microsoft Office.
• Knowledge of banking products and services preferred.

Customer Accountabilities:

• Creates an environment where the team interacts with Customers in a warm and engaging manner.
• Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers.
• Establishes and supports strong partnership between colleagues that handle Customer day to day transactions and platform bankers.
• Acts as an escalation point for Customer problem resolution.
• Creates personal experiences by getting to know each Customer's needs.

Employee/Team Accountabilities:

• Leads and supports a high performing team; provides ongoing feedback and performance reviews.
• Ensures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct.
• Participates in the recruitment and selection process for all hires.
• Promotes a fair and equitable environment that supports a diverse workforce.

Physical Requirements:

• Domestic Travel – Occasional.
• Performing sedentary work – Continuous.
• Sitting – Frequent.
• Standing – Frequent.
• Walking – Frequent.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses.

Our Total Rewards Package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.