TDS Operations Analyst III

Work Location: London, United Kingdom

Hours: 35

Line Of Business: TD Securities

Team Job Description:

• Participate fully as a member of the team, supporting a positive work environment that promotes service to the business, quality, innovation, and teamwork.
• Ensure timely communication of issues relevant to the team and encourage good working relationships with other departments.
• Contribute to the success of the team by assisting others in the completion and performance of work activities; provide training, coaching, and/or guidance as appropriate.
• Execute more complex transactions and overrides accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).

Customer:

• Identify opportunities to improve service delivery.
• Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries.
• Refer or elevate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.

Shareholder:

• Support the timely and accurate completion of business processes.
• Actively review internal processes/activities and provide ideas for process improvement.
• Investigate and elevate non-standard or high-risk activities as appropriate.
• Prioritise and manage own workload to meet SLA requirements for service and productivity.

Role:

• Lead and oversee daily settlement operations, ensuring all activities are completed accurately, efficiently, and in line with established service level agreements (SLAs).
• Manage the team's workload and delivery, ensuring timely investigation, resolution, escalation, and reporting of exceptions and operational breaks.
• Serve as the primary escalation point for complex operational issues, coordinating with internal stakeholders, counterparties, custodians, technology teams, and support functions to drive resolution.
• Monitor operational risk, control effectiveness, and service performance through the review of outstanding exceptions, aged items, key risk indicators, and performance metrics, escalating material issues as required.
• Provide strong people leadership through coaching, mentoring, and technical guidance, supporting employee development and ensuring adherence to policies, procedures, controls, and regulatory requirements.
• Drive continuous improvement initiatives by identifying opportunities to strengthen controls, automate manual processes, enhance efficiency, and reduce operational risk.
• Prepare, analyse, and present management information related to reconciliation and settlement performance, service delivery, operational risk, and outstanding exceptions to senior management and governance forums.
• Support strategic change initiatives, system enhancements, and process transformation activities to improve operational effectiveness and scalability.

Who We Are:

TD Securities is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.

Our Total Rewards Package:

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development:

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process:

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.