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- Tasks: Join a dynamic team to handle customer inquiries and manage job orders.
- Company: Be part of a fast-growing waste management business with the largest recycling plant in the South West.
- Benefits: Enjoy a permanent full-time position with a competitive salary of £22K - £24K.
- Why this job: Make a real impact in sustainability while developing your customer service skills in a supportive environment.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Located in Ashton, South Bristol, this role offers a chance to grow with a thriving company.
The predicted salary is between 22000 - 24000 £ per year.
TD Recruitment is looking for a Customer Service Advisor for our client who is a fast growing waste management business based in South Bristol and is looking for a customer service advisor to join the growing team. They have the largest recycling plant in the South West and provides total waste management services. The role is to join the fast paced waste management team to provide customer services to new and existing clients, your main duties will include: * Booking job orders on to a bespoke waste management software taken from telephone or email orders * Taking daily phone calls from clients regarding existing or outstanding orders * Responding to customer complaints and escalating to team manager when required * Dealing with email enquiries * Processing customer payments * Processing licences Location: Ashton, South Bristol Contract Type: Permanent Hours: Full Time, 40 per week Salary: £22K – £24K per annum
Customer Service Advisor employer: TD Recruitment
Contact Detail:
TD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with waste management processes and terminology. Understanding the industry will help you communicate effectively with clients and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in this position. This will prepare you to handle inquiries and complaints confidently.
✨Tip Number 3
Research the company’s values and mission. Being able to align your personal values with those of the company can make a strong impression during your discussions.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and the software you'll be using. Showing interest in the tools and environment indicates your eagerness to contribute.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, such as handling customer complaints and processing orders.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, particularly in fast-paced environments. Include specific examples of how you've successfully managed customer inquiries or complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a busy team. Mention your familiarity with waste management or similar industries if applicable.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at TD Recruitment
✨Know the Company
Research the waste management business and its services. Understanding their operations, especially their recycling plant, will show your genuine interest in the role and help you answer questions more effectively.
✨Familiarize Yourself with Customer Service Scenarios
Prepare for common customer service scenarios you might face, such as handling complaints or processing orders. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Practice Communication Skills
Since the role involves taking phone calls and responding to emails, practice clear and concise communication. You might even want to do mock calls with a friend to get comfortable with the format and flow of conversations.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask the interviewer about the team dynamics, company culture, or specific challenges they face in customer service. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
