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- Tasks: Lead a dynamic team to enhance customer experiences and operational excellence.
- Company: Join TD Canada Trust, a leader in personal and commercial banking.
- Benefits: Competitive salary, growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by connecting with customers and mentoring your team.
- Qualifications: Undergraduate degree or 3+ years of relevant experience required.
- Other info: Permanent full-time role with excellent career advancement potential.
The predicted salary is between 30000 - 42000 £ per year.
Work Location: Cornwall, Ontario, Canada
Hours: 37.5
Line of Business: Personal & Commercial Banking
Pay Details: $57,100 - $80,600 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Manager, Customer Experience
Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.
- Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
- Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed.
- Collaborate with One TD partners to help all customers in a way that suits their needs best.
- Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required.
- Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience.
- Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues.
- Administer complex daily branch administrative duties.
- Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines.
- Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed.
- Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly.
Job Requirements:
- Undergraduate degree and/or over 3 years of relevant work experience.
- Sound knowledge of processes management, business and operational functions including banking solutions and concepts.
- Proficiency in software tools including MS Office, and internet applications.
- Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way.
- A go-getter with strong organizational, planning and time management skills.
- A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment.
Location: Cornwall, ON
Work location: On site
Salary: $37.44 to $91.35 hourly
Terms of employment: Permanent employment, Full time
Starts as soon as possible
Vacancies: 1 vacancy
manager, banking operations employer: TD Bank
Contact Detail:
TD Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land manager, banking operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching TD Canada Trust and understanding their values. Be ready to discuss how your experience aligns with their mission of providing exceptional customer service and operational excellence.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and customer experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at TD Canada Trust.
We think you need these skills to ace manager, banking operations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Manager, Banking Operations role. Highlight your relevant experience and skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Leadership Skills: Since this role involves mentoring a team, don’t forget to include examples of your leadership experience. Share specific instances where you've led a team or improved customer experiences. We love to see dynamic leaders in action!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at TD Bank
✨Know Your Banking Basics
Make sure you brush up on your knowledge of banking operations and customer service principles. Understand the key products and services offered by TD Canada Trust, as well as current trends in the banking industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a manager, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your coaching strategies and how you've improved customer experiences in previous roles.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you had to handle difficult customers or operational challenges, and be ready to explain how you navigated those situations effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, growth opportunities, and how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
