TDS Operations Analyst I (6 month FTC) in London

Work Location: London, United Kingdom

Hours: 35

Line of Business: Personal & Commercial Banking

Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest.
• Ensure a timely communication of issues that are relevant to the team and encourage a good working relationship with other departments.
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).

Customer:

• Identify opportunities to improve service delivery.
• Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries.
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.

Shareholder:

• Support the timely and accurate completion of business processes.
• Actively review internal processes/activities and provide ideas for process improvement.
• Investigate and escalate non-standard or high-risk activities as appropriate.
• Prioritize and manage own workload to meet SLA requirements for service and productivity.

Role:

• Perform daily post-settlement control activities across multiple asset classes, ensuring the timely and accurate completion of operational processes.
• Complete cash and depot reconciliations, investigating and resolving breaks and exceptions within established timelines.
• Monitor and manage post-settlement exceptions, identifying root causes and escalating unresolved issues to the appropriate stakeholders.
• Liaise with internal trading, risk, finance, technology and external counterparties/custodians to resolve reconciliation discrepancies and settlement-related issues.
• Ensure adherence to operational controls, risk management procedures and regulatory requirements relating to post-trade and post-settlement processes.
• Support continuous improvement initiatives by identifying opportunities to automate and enhance reconciliation, exception management and escalation processes.

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development: If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.

Training & Onboarding: We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process: We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation: If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.