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- Tasks: Join our team to enhance service delivery and support positive work culture.
- Company: TD, a leading global financial institution with a commitment to client experience.
- Benefits: Competitive salary, health benefits, career development, and inclusive work environment.
- Why this job: Make a real impact in banking while growing your skills and career.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic workplace with opportunities for training and mentorship.
The predicted salary is between 28800 - 43200 £ per year.
Work Location: London, United Kingdom
Hours: 35
Line of Business: Personal & Commercial Banking
Pay Details: We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
Job Description:
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest.
- Ensure a timely communication of issues that are relevant to the team and encourage a good working relationship with other departments.
- Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
- Contribute to a fair, positive and equitable environment that supports a diverse workforce.
- Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
Customer:
- Identify opportunities to improve service delivery.
- Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries.
- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
Shareholder:
- Support the timely and accurate completion of business processes.
- Actively review internal processes/activities and provide ideas for process improvement.
- Investigate and escalate non-standard or high-risk activities as appropriate.
- Prioritise and manage own workload to meet SLA requirements for service and productivity.
Inclusiveness:
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.
Colleague Development:
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
Training & Onboarding:
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process:
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation:
If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Operations Analyst II in London employer: TD Bank
Contact Detail:
TD Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst II in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing a role at TD.
✨Tip Number 2
Prepare for the interview by researching common questions for Operations Analyst roles. Practice your answers, focusing on how you can contribute to teamwork and service delivery.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss specific examples where you've improved processes or resolved customer issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Operations Analyst II in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Analyst II role. Highlight your relevant experience and skills that align with the job description, especially around teamwork, customer service, and process improvement.
Showcase Your Team Spirit: Since this role emphasises teamwork, don’t forget to mention any experiences where you’ve successfully collaborated with others. We love seeing how you contribute to a positive work environment!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so let your unique voice come across while staying professional.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at TD Bank
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Analyst II role. Familiarise yourself with the key responsibilities and how they align with the company's goals. This will help you articulate how your skills and experiences make you a perfect fit.
✨Showcase Your Team Spirit
Since teamwork is crucial for this position, be prepared to share examples of how you've contributed to a positive work environment in the past. Highlight instances where you've supported colleagues or improved team dynamics, as this will resonate well with the interviewers.
✨Prepare for Customer-Centric Questions
Given the emphasis on customer service, think about how you've handled customer issues in previous roles. Be ready to discuss specific situations where you identified opportunities for improvement and how you resolved queries effectively.
✨Bring Ideas for Process Improvement
The company values innovation and efficiency, so come armed with suggestions for process improvements based on your research. This shows that you're proactive and genuinely interested in contributing to the team's success right from the start.
