Lead Audio Visual Engineer 12 month FTC in London

Work Location: London, United Kingdom

Hours: 35

Line of Business: Technology Solutions

Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Role Summary

The Lead Audio Visual Engineer is a senior individual contributor engaged on a fixed term basis to provide enterprise level ownership and technical authority for audiovisual and collaboration technologies across the London office estate. The role is accountable for the stability, resilience and risk management of AV platforms supporting executive leadership, client engagement, and business critical operations.

Operating with significant autonomy, the role defines standards, governs design, and supports strategic improvement initiatives, while acting as the final technical escalation point for complex and high impact AV issues. The role also ensures continuity of knowledge, documentation, and service capability throughout the contract term.

Scope and Complexity (Level 9)

• Owns enterprise-wide AV standards and service direction for the London estate.
• Acts as the single point of technical authority for collaboration and AV platforms including Cisco, Webex, Neat Boards and Crestron ecosystems.
• Accountable for AV solutions supporting executive leadership, board level meetings, client, and regulatory forums where failure would create material reputational, financial or compliance risk.
• Leads the technical design, approval and oversight of AV room builds, refreshes and strategic upgrades.
• Influences vendor strategy, tooling, investment decisions, and long-term AV roadmaps.
• Provides functional leadership and technical governance across AV engineers and support teams without formal line management.

Key Accountabilities

• Define and own AV technology standards, architectures, and service models for enterprise use.
• Lead Tier 4 level incident response for major AV outages and systemic service failures.
• Act as the final technical escalation point for AV and collaboration issues.
• Drive proactive risk identification, control effectiveness, and service resilience for AV platforms.
• Partner with Senior Technology, Networks, Facilities and Business Management stakeholders on strategy, funding, and prioritisation of AV initiatives.
• Oversee vendor performance, solution design quality, and adherence to enterprise standards.
• Provide expert guidance and mentoring to AV and Workplace Technology engineers.
• Ensure compliance with security, operational risk, and audit expectations.

Knowledge and Experience

• Extensive experience operating as a senior specialist within enterprise AV or Workplace Technology environments.
• Deep expertise in Cisco collaboration platforms and Webex at scale.
• Advanced hands-on experience with Neat Boards and modern collaboration ecosystems.
• Expert level knowledge of Crestron control systems, integration, and optimisation.
• Strong understanding of AV, network, and infrastructure dependencies in regulated environments.
• Proven record of influencing standards, senior stakeholders, and technology direction.

Contract Purpose

The Lead Audio Visual Engineer (Fixed Term Contract) is a senior specialist role engaged to provide enterprise level ownership, stability and leadership for audiovisual and collaboration technologies across the London office estate for a defined period. The role holds accountability for the performance, resilience and risk management of AV platforms supporting executive leadership, trading activity, client engagement and regulatory obligations, while ensuring continuity of knowledge, standards and service capability throughout the contract term.

Key Responsibilities

• Act as the senior technical authority for audiovisual and collaboration platforms including Cisco, Webex, Neat Boards and Crestron.
• Own and maintain AV standards, room profiles and support models across the London estate.
• Provide expert input into AV strategy, roadmap planning and technology refresh activities during the contract term.

Operational Stability and Risk Management

• Ensure reliable operation of AV services supporting executive, board level, client and regulatory meetings.
• Lead response to high severity AV incidents and systemic service issues, including root cause analysis and remediation.
• Proactively identify and mitigate operational, security and reputational risks associated with AV platforms.
• Ensure compliance with security, audit and operational control standards.

Design, Delivery and Governance

• Provide technical oversight and approval for AV room builds, upgrades and refurbishments.
• Partner with Networks, Workplace Technology and Facilities teams to deliver AV improvements aligned to enterprise architecture.
• Maintain clear and current documentation covering AV designs, standards and service processes.

Leadership and Knowledge Transfer

• Act as the senior escalation point for AV engineers and support teams.
• Provide functional leadership, mentoring and technical guidance to uplift internal capability.
• Ensure structured knowledge transfer, documentation handover and continuity planning at contract end.

Mandatory Skills and Experience

• Significant experience operating as a senior AV or Workplace Technology specialist in enterprise environments.
• Deep expertise in Cisco collaboration technologies.
• Strong enterprise experience supporting Webex platforms.
• Hands on experience with Neat Boards and modern collaboration room solutions.
• Expert level knowledge of Crestron control systems and integrations.
• Strong understanding of AV, network and infrastructure dependencies.
• Proven experience supporting executive, client and business critical meetings.

Desirable Skills

• Experience working in regulated or financial services environments.
• AV manufacturer certifications such as Cisco or Crestron.
• Experience supporting large scale meeting room estates.

Education

Degree, professional qualification or equivalent experience in Audio Visual Engineering, Technology or a related discipline.

Personal Attributes

• Authoritative and credible with senior stakeholders.
• Strong sense of ownership and accountability.
• Structured, disciplined and detail focused.
• Committed to maintaining service continuity and reducing key person dependency.