At a Glance
- Tasks: Support high touch equities trading and ensure smooth operations on the trading floor.
- Company: Join TD Securities, a leading global financial institution with a focus on client experience.
- Benefits: Enjoy competitive salary, health benefits, career development, and a supportive work environment.
- Other info: Opportunities for growth and development in a fast-paced, collaborative environment.
- Why this job: Be part of a dynamic team that drives innovation in trading and technology.
- Qualifications: Experience in front-office application support and strong communication skills are essential.
The predicted salary is between 54000 - 66000 £ per year.
The High Touch Equities Business Support role provides front-office business and technology support for high touch cash equities trading, sales trading, and related execution workflows.
The role is embedded close to the trading desk and is responsible for ensuring the stability, resilience, and continuous improvement of critical trading platforms, workflows, and operational processes.
The successful candidate will act as a trusted partner to traders, sales traders, COO office, product owners, technology teams, operations, compliance, and external vendors, helping to resolve issues quickly, reduce operational risk, and deliver an excellent front-office user experience.
- Provide day-to-day business and technical support for high touch equities trading applications, workflows, and users on the trading floor.
- Monitor production services, trading platforms, order flow, market data, FIX connectivity, and related infrastructure to ensure operational stability and timely issue detection.
- Support FIX client connectivity across onboarding, certification, session configuration, connectivity testing, issue diagnosis, and production monitoring for client order flow.
- Triage, investigate, resolve, and escalate production incidents, ensuring clear communication of business impact, root cause, resolution status, and next steps.
- Partner with traders, sales traders, product owners, developers, infrastructure teams, operations, compliance, and vendors to resolve front-to-back workflow issues.
- Support application releases, configuration changes, user acceptance testing, production deployments, and post-release verification.
- Identify opportunities for automation, monitoring enhancements, controls improvement, and process simplification.
- Support business continuity, contingency planning, resiliency testing, and operational risk management activities.
- Regulatory lead from a business/trading platform perspective with initiatives like trade and transaction reporting driving operating model design improvements, stakeholder and vendor engagement.
- Experience in front-office application support, production support, business support, or trade support within equities using Fidessa.
- Fidessa - FTW, FDM, OMAR, EMMA, PMON, BEAM, RISK and more
- Strong understanding of high touch equities trading workflows, order management, execution lifecycle, trade capture, allocations, confirmations, and post-trade processes.
- Knowledge of trading platforms, order management systems, market data, FIX protocol, connectivity, and real-time trading support processes.
- Hands‑on experience supporting FIX client connectivity, including FIX session setup, client onboarding, message flow analysis, sequence number management, drop copy, heartbeat/session issues, and coordination with clients, vendors, and network teams.
- SQL capability for data interrogation, reconciliation, reporting, and production issue analysis.
- Excellent written and verbal communication skills, with the ability to explain technical issues clearly to business and technology stakeholders.
- Ability to remain calm, organised, and decisive in a fast‑paced, high‑pressure trading environment.
- Strong attention to detail, ownership mindset, and commitment to operational excellence.
Desirable Skills
- Experience supporting cash equities, programme trading, algorithmic trading, DMA/DSA, market making, ETFs, or related electronic trading flows.
- Knowledge of regional market structure, exchange connectivity, regulatory reporting, and control obligations affecting equities trading.
- Experience working with global teams across EMEA, Americas, and APAC support models.
- Understanding of operational resilience, service ownership, business continuity, and production risk frameworks.
- Key Stakeholders
- High Touch Equities Trading and Sales Trading desks
- Equities Technology, Production Support, Development, and Infrastructure teams
- Product Owners, Business Analysts, and Programme Delivery teams
- Middle Office, Operations, Finance, Risk, Compliance, and Control teams
- External vendors, brokers, venues, and market connectivity providers
- Candidate Profile
The ideal candidate is a proactive, technically credible, and business‑aware support professional who understands the urgency of front‑office trading environments.
They combine strong analytical capability with excellent communication, disciplined risk management, and a commitment to improving the reliability and efficiency of high touch equities services.
TD Securities is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.
More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing.
Together, we are reimagining what banking can be for our clients, colleagues and communities.
We're committed to providing fair and equitable compensation to all our colleagues.
As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role., Our Total Rewards Package Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well‑being goals.
Total Rewards at TD includes a base salary and several other key plans such as health and well‑being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.
We're delighted that you're considering building a career with TD.
Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed.
You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
Here at TD, we hire and develop the best.
Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
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Equities Business support employer: TD Bank, Inc.
At TD, we pride ourselves on being an excellent employer, offering a dynamic work culture that values inclusivity and collaboration. As a Talent Acquisition Specialist, you'll benefit from a supportive environment that encourages professional growth and development, while working in a fast-paced setting that keeps you engaged and challenged. Our commitment to employee well-being and a positive candidate experience makes TD a rewarding place to advance your career in recruitment.
StudySmarter Expert Advice🤫
We think this is how you could land Equities Business support
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like TD Bank, Inc.. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Equities Business support
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to TD Bank, Inc..
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on TD Bank, Inc.'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at TD Bank, Inc.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with TD Bank, Inc..
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at TD Bank, Inc. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former TD Bank, Inc. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
