TDS Operations Analyst III

Work Location: London, United Kingdom

Hours: 35

Line of Business: TD Securities

Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest.
• Ensure a timely communication of issues that are relevant to the team and encourage a good working relationship with other departments.
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).

Customer:

• Identify opportunities to improve service delivery.
• Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries.
• Refer or escrow processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.

Shareholder:

• Support the timely and accurate completion of business processes.
• Actively review internal processes/activities and provide ideas for process improvement.
• Investigate and escape non-standard or high-risk activities as appropriate.
• Prioritise and manage own workload to meet SLA requirements for service and productivity.

Role:

• Lead and oversee daily settlement operations, ensuring all activities are completed accurately, efficiently, and in line with established service level agreements (SLAs).
• Manage the team's workload and delivery, ensuring timely investigation, resolution, escalation, and reporting of exceptions and operational breaks.
• Serve as the primary escalation point for complex operational issues, coordinating with internal stakeholders, counterparties, custodians, technology teams, and support functions to drive resolution.
• Monitor operational risk, control effectiveness, and service performance through the review of outstanding exceptions, aged items, key risk indicators, and performance metrics, escalating material issues as required.
• Provide strong people leadership through coaching, mentoring, and technical guidance, supporting employee development and ensuring adherence to policies, procedures, controls, and regulatory requirements.
• Drive continuous improvement initiatives by identifying opportunities to strengthen controls, automate manual processes, enhance efficiency, and reduce operational risk.
• Prepare, analyse, and present management information related to reconciliation and settlement performance, service delivery, operational risk, and outstanding exceptions to senior management and governance forums.
• Support strategic change initiatives, system enhancements, and process transformation activities to improve operational effectiveness and scalability.

Colleague Development:

• If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
• If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Training & Onboarding:

• We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process:

• We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:

• If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Our Values:

• At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behaviour.
• In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

Our Commitment to Diversity, Equity, and Inclusion:

• At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.
• We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment:

• TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.
• That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative.
• Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health.