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- Tasks: Oversee and maintain the enterprise content catalog while collaborating with various teams.
- Company: Join a thriving educational tech company passionate about transforming lives through learning.
- Benefits: Remote work, full-time hours, and potential for contract extension or permanent position.
- Why this job: Be part of a fun-loving community focused on ambitious goals and impactful learning experiences.
- Qualifications: 4+ years in product operations, strong data skills, and excellent stakeholder communication required.
- Other info: Must reside in the UK and be available for meetings in EST and PST time zones.
Product Operations Coordinator ( Remote)
United Kingdon (Remote. Must reside in the UK)
£2955 GBP a month
12 month contract ( Excellent potential for extension or permanent )
Full-time: M-F 9am-6pm UK hours ( Must be able to attend meetings a few hours a day in EST and PST, USA hours)
Our client is a thriving educational tech company that envisions a world where anyone, anywhere can transform their life by accessing the world’s best learning experience. Their mission and vision unite their team; above all, they share a common passion for ambitious goals. They are also a strong, fun-loving community that shares meals, music, volunteering, sports, and more!
Job Summary: This role is crucial for the complete oversight, accuracy, and maintenance of our enterprise content catalog product. This will be a cross-functional role that interfaces with stakeholders across product, product marketing, content, and sales. The ideal candidate will be a proactive self-starter who relishes tackling ambiguous challenges and is able to coordinate across teams and remove obstacles as needed. This person should be experienced in data with at least some knowledge of operations, and committed to taking a customer-centric approach.
Key Responsibilities:
- Ownership of Enterprise Catalog as a Product:
- Responsible for the comprehensive oversight, accuracy, and maintenance of the enterprise content catalog product
- Understand the various content products that Enterprise customers consume (such as Academies) and ensure that the broader enterprise catalog supports these products
- Respond to, troubleshoot, and resolve any data issues related to the enterprise content catalog as reported by internal stakeholders
- Cross-Functional Expertise:
- Liaise across product, product marketing, content, and sales teams to understand stakeholder needs and to seek out key information needed for the enterprise catalog
- Ensure clear roles, responsibilities, and accountability across cross-functional teams who are key to managing the catalog efficiently
- Influence leaders across the company to advocate for improvements in the catalog and its usability
- Customer-Centric Focus:
- Develop and update business requirements by consulting with field teams to determine the most useful information/metadata for enterprise customers to understand and utilize content for their learners.
- Data Management & Maintenance:
- Regularly maintain the quality of the data and ensure data is correct and precise through regular proactive audits.
- Collaborate cross-functionally to ensure that products and customer-facing assets derived from the content catalog are accurate, efficient, and fully operational
- Flag concerns about content maintenance and ensure proper teams are informed and able to take action.
- Quality Assurance Processes:
- Implement continuous quality assurance processes to prevent future errors and ensure data accuracy
- Foster streamlined communication and coordination between internal cross-functional teams including data science, product, product marketing, and sales teams
- Keep leaders updated on the status, barriers, and proposed solutions
- Ensure timely updates and a unified strategy in managing and enhancing the enterprise catalog and related products
Qualifications:
- 4+ yrs experience as a Product Operation Coordinator or Project Management supporting business and stakeholder relations
- Experience to collaborate cross-functionally to ensure that products are accurate, efficient, and fully operational
- Requires being assertive and can hold teams accountable: making sure the info requested in provided, follow-up and hold accountable.
- Must have experience with Google spreadsheets and working with data
- Must have excellent experience with stakeholder communication and confident communicating with leaders.
- Requires experience with process optimization, process orientated mindset with heavy cross-functional collaboration
- Experience in ensuring that product development processes are efficient, organized, and aligned with company goals – managing timelines, setting up workflows, and ensuring communication between teams.
- Experience with Jira and Looker or similar
- Able to deal with a lot of ambiguity, define processes, and bring stakeholders together and hold them accountable
- Must be a self-starter; accountability and being proactive will be essential.
- Able to attend meetings a few hours a day in EST and PST, USA hours
- Experience in developing relationships; working cross functionally with teams and able to communicate effectively.
- Experience with or comfortable working with data teams and be able to speak in a way that makes sense to those teams
- Bonus: Experience with database management
- Bonus: Experience in higher education industry and/or learning content
- Bonus: Familiarity with catalog management(Managing the database for course titles and making sure its accurate)
Please send your resume. Thank you!
TCWGlobal | Product Operations Coordinator ( Remote) employer: TCWGlobal
Contact Detail:
TCWGlobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TCWGlobal | Product Operations Coordinator ( Remote)
✨Tip Number 1
Familiarize yourself with the specific tools mentioned in the job description, like Google Spreadsheets, Jira, and Looker. Being able to demonstrate your proficiency with these tools during interviews can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in cross-functional collaboration. Prepare examples of how you've successfully worked with different teams in the past, as this role requires strong communication and coordination skills across various departments.
✨Tip Number 3
Showcase your ability to handle ambiguity and define processes. Think of instances where you've navigated unclear situations and how you brought stakeholders together to achieve a common goal.
✨Tip Number 4
Since this role involves a customer-centric approach, be ready to discuss how you've previously gathered and implemented feedback from users or stakeholders to improve products or services. This will demonstrate your commitment to understanding customer needs.
We think you need these skills to ace TCWGlobal | Product Operations Coordinator ( Remote)
Some tips for your application 🫡
Tailor Your Resume: Make sure to customize your resume to highlight relevant experience as a Product Operations Coordinator or in project management. Emphasize your skills in data management, cross-functional collaboration, and stakeholder communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for educational technology and your understanding of the company's mission. Mention specific experiences where you successfully managed product operations or resolved data issues.
Highlight Relevant Skills: In your application, clearly outline your proficiency with tools like Google Spreadsheets, Jira, and Looker. Provide examples of how you've used these tools to optimize processes and improve data accuracy.
Showcase Your Proactivity: Demonstrate your proactive approach by including examples of how you've tackled ambiguous challenges in previous roles. Highlight instances where you took the initiative to improve processes or enhance team collaboration.
How to prepare for a job interview at TCWGlobal
✨Show Your Proactive Nature
Emphasize your ability to take initiative and tackle ambiguous challenges. Share specific examples from your past experiences where you identified a problem and took steps to resolve it without waiting for direction.
✨Highlight Cross-Functional Collaboration
Prepare to discuss your experience working with various teams, such as product, marketing, and sales. Be ready to explain how you facilitated communication and ensured accountability among stakeholders to achieve common goals.
✨Demonstrate Data Management Skills
Since the role involves maintaining the accuracy of the enterprise content catalog, be prepared to talk about your experience with data management tools like Google Spreadsheets. Discuss any relevant projects where you conducted audits or resolved data issues.
✨Communicate Effectively with Leaders
Practice articulating your thoughts clearly and confidently, especially when discussing complex topics. Highlight your experience in stakeholder communication and how you've successfully influenced leaders to advocate for improvements in processes or products.
