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For Companies At a Glance
- Tasks: Sort and manage mail, process shipments, and support office operations.
- Company: Join a leading software company transforming data technology for global institutions.
- Benefits: Enjoy daily meals, snacks, and excellent job growth opportunities.
- Why this job: Be part of a mission-driven team with a focus on innovation and teamwork.
- Qualifications: 1+ years in facilities or mailroom support; strong organizational skills required.
- Other info: Onsite role in London; must be able to lift 50 lbs and climb ladders.
Job Description
Jr Workplace Support Specialist (Mailroom)
London, UK ( *Local candidate only- onsite)
£13.96 GBP – £16.69 GBP hr
Long term Ongoing contract- no end date (Based on performance)
Full- time M-F (8:30am- 5:30pm) onsite
Our client is passionate about building software that solves problems. They partner with the most important institutions in the world to transform how they use data and technology. Their software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. They are a public American company that specializes in software platforms for big data analytics. The company facilitates machine-assisted and human-driven data analysis
**This role offers excellent job growth opportunity. Great perks; breakfast, lunch, dinner and in office snacks daily!
Core Responsibilities
- Sort mail, such as returned letters, adjustments, bills, orders and payments; Dispose of junk mail
- Utilize mail and package delivery system to log all incoming mail.
- Resolve issues with incorrect, returned mail
- Process outgoing shipments (Fed-Ex, UPS, DHL and USPS); Weigh mail to determine correct postage
- Receive outgoing packages, mail and apply correct postage; Arrange for pickup of outgoing mail
- Triage all incoming work order tickets from CMMS systems and assign to correct delegate.
- Ability to handle light office tasks such as photocopying and printing.
- Regularly communicate with vendors such as property management and parking services to process waivers for employees for building related services.
- Handles ordering and inventory control for technology, shipping, and office related supplies.
- Replenish PPE, First Aid, and all office supplies with scheduled cadences at designated stations throughout office.
- Completes inspections and audits of janitorial team procedures; provides feedback to vendor on areas to improve.
- Support for setups of onsite meetings, events, and leadership visits.
- Support other tasks related to success of mission critical work for business.
- Attention to detail with a discerning eye for excellence.
- Excellent communication, interpersonal, organizational, analytical and problem-solving skills. A focus on effective teamwork, with the capability to thrive in an autonomous environment.
- Willingness and ability to be on-call to address critical incidents as and when they arise. #gowhereyoureneededmost
What We Require
- 1+ years’ experience supporting facilities, hospitality or mailroom/processing shipments and mail
- Experience working with FedEx, UPS, DHL and USPS pick up/delivery policies – either personally or work experience.
- Able to weigh mail (Work with incoming mail) and also to determine correct postage.
- Must be comfortable wearing multiple hats; interested in supporting events as needed(setting up chairs et) ordering inventory for office related supplies etc
- Able to learn ticketing systems to track work orders (CMMS ticketing/work order systems)
- Some understanding of handling work orders that come through in ticketing systems- ex employee needing to something shipped etc.
- Must have worked in a role that required knowing how to priories
- Must be very organized ( to do list etc) to complete tickets and urgent matters before end of the day
- Requires a “can do” and “get it done personally”; not putting things off
- Must be able to lift up to 50 lbs. and climb up to 10 ft. ladders.
- Ability to perform on call duties and overtime as required.
- Able to support other office duties/teams and comfortable supporting other tasks on occasion.
- Must pass standard background check
Jr Workplace Support Specialist (Mailroom) employer: TCWGlobal
Contact Detail:
TCWGlobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jr Workplace Support Specialist (Mailroom)
✨Tip Number 1
Familiarize yourself with the mail and package delivery systems like FedEx, UPS, DHL, and USPS. Understanding their policies and procedures will give you an edge during the interview process.
✨Tip Number 2
Highlight any previous experience in facilities or mailroom support roles. Be ready to discuss specific tasks you've handled, such as sorting mail or managing inventory, to demonstrate your relevant skills.
✨Tip Number 3
Showcase your organizational skills by preparing a list of how you prioritize tasks in a busy environment. This will illustrate your ability to manage multiple responsibilities effectively.
✨Tip Number 4
Be prepared to discuss your problem-solving abilities and how you've handled unexpected issues in past roles. This is crucial for a position that requires on-call duties and quick thinking.
We think you need these skills to ace Jr Workplace Support Specialist (Mailroom)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Jr Workplace Support Specialist position. Highlight key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customize your CV to reflect relevant experience in facilities support, mailroom operations, or hospitality. Emphasize any experience with shipping services like FedEx, UPS, DHL, and USPS, as well as your organizational skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experience aligns with the responsibilities listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at TCWGlobal
✨Show Your Organizational Skills
Since the role requires excellent organizational abilities, be prepared to discuss how you manage tasks and prioritize your workload. Share specific examples from your past experiences that demonstrate your ability to stay organized and efficient.
✨Familiarize Yourself with Shipping Policies
Make sure you understand the shipping policies of FedEx, UPS, DHL, and USPS. Being knowledgeable about these services will show that you are ready to handle mailroom responsibilities effectively.
✨Demonstrate Teamwork and Autonomy
This position values both teamwork and the ability to work independently. Be ready to share examples of how you've successfully collaborated with others while also thriving in an autonomous environment.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills, especially related to handling mail and packages. Think of scenarios where you resolved issues or improved processes, and be ready to discuss them.
